Engage With Your Customers
Create engaging conversational surveys that deliver results.
Higher Response Rates
Get 5 times the completion rate of traditional form based surveys.
Better Quality Data
Get 91% more actionable insight through Wizu's intelligent question probing.
On Brand Surveys
Our fully customisable conversations ensure you can deliver a survey experience consistent with your brand.
Pass through customer data or take respondents down dynamic paths.
Replicate a real staff member and add reactions to humanise your survey.
Prioritise What's Important
Go beyond feedback collection and start to prioritise change to improve the customer experience.
Identify pain points
Text analytics and customer journey mapping pin point specific areas of frustration.
Our unique reporting highlights the areas having the most impact on your business.
Easy AI Set Up
Pre built templates and our simple drag and drop editor makes it easy for you to create awesome surveys.
No coding required. Out the box AI probing
Built in validation, probing, prompting and more
Extend through journey maps and routing
Pre-built models to expand probing around common themes
Outcomes and Actions
The Customer Journey doesn't end when the survey finishes. Get your promoters to promote and deal with unhappy customers through our range of automation tools.
Encourage happy customers to share their feedback via social channels.
Give respondents a platform to complain before they hit social media.
Deal with common issues or automate follow ups through workflows.
Connect to your CRM or utilise our APIs to automate the process.
Map Feedback To Touchpoints
Track feedback across your whole customer journey by automatically generating surveys based on your touchpoints.
Turn your static customer journey maps to dynamic feedback maps.
Get visibility across all touchpoints to help identify pain points.
Get More Why
Qualitative techniques to prompt, probe to gather more meaningful responses.
Text analytics analyses sentiment and themes and identify trends.
Delve deeper into customer comments to better understand customers.
It is unheard of to see an average engagement time of over 10 minutes with a 70% completion rate. This type of result just simply could not be obtained by any other survey provider.
Wizu has become hugely important in the work that Scope does and this more engaging approach has resulted in us getting more honest feedback and has brought some incredibly useful insight.
Simple survey questions are good, but when you add the interactive and conversational component of AI, it takes the surveys to a different level. It engages the customer in a survey experience that increases participation and can eliminate survey fatigue.