Conversational Surveys For Customer Success

The modern approach for collecting feedback to improve customer retention.

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Increase Customer Retention

Identify customers at risk of churning and discover pain points along your journey. Wizu gives you the insight you need to act on feedback and improve customer loyalty.

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Improve Customer Engagement

Get closer to your customers with personalised conversations. Create deeper connections with a more interactive feedback experience that enhances the customer relationship.

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Get Deeper Insight

Intelligent question probing combined with a conversational UI achieves more detailed and actionable feedback from engaged respondents. Get 91% more actionable insight than traditional form surveys.

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Make Better Decisions

Make better decisions based on a more representative and reliable dataset. Wizu conversational surveys get 5 times the completion rate of traditional forms.

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Feedback at Every Touchpoint

Track feedback across your whole customer journey by automatically generating surveys based on your touchpoints.
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Convert Maps

Turn your static customer journey maps to dynamic feedback maps.

Touchpoint Analysis

Get visibility across all touchpoints to help identify pain points.

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Save Time & Resources

Automate workflows to save time and utilise text and sentiment analytics to reduce manual analysis. Manage your feedback through tagging and close- the- loop automatically.

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Identify Trends

Use Text and sentiment analysis to identify trends. See how your actions affect satisfaction in specific areas and monitor improvements over time.

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More Responses, Deeper Insight, Better Understanding

Get a better understanding of your customers meaning they are more likely to stay your customer.

completion rates

longer responses

more actionable insight

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Better Survey Experience

Humanise the feedback experience with personalisation and built in reactions to offer empathy. Offer a more positive experience and use smart logic to ask only relevant questions.

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Discover Your Customer's Stories

Collect individual customer stories to get closer to your customers.

Get Context

Understand the experience through customers own words.

Share Transcripts

Use real customer stories as compelling evidence.

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Prioritise What's Important

Go beyond feedback collection and start to prioritise change to improve the customer experience and reduce customer churn.

Identify pain points

Text analytics and customer journey mapping pin point specific areas of frustration.

prioritise changes

Our unique reporting highlights the areas having the most impact on your business.

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On Brand Surveys

Design your own bot and use your own brand voice. Use a virtual interviewer or your brand logo and create engaging, responsive survey conversations to be proud of.

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Encourage Advocacy

The Customer Journey doesn't end when the survey finishes. Get your promoters to promote and deal with unhappy customers through our range of automation tools.


Encourage happy customers to share their feedback via social channels.


Give respondents a platform to complain before they hit social media.

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Secure & Trusted

Know that your data is safe with a company that has been around for 20 years. Wizu will only store the data you want us to and private virtual clouds are available.

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Integrate With Your Business

Take action and use automation with our range of integration options. Trigger conversations from your CRM, sync response data to customer records, utilise APIs and more.

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Example surveys for your Customer Journey

Choose a use-case from the customer journey below.

What Wizu Customers Say

These CX experts are already on board with the Wizu conversational feedback revolution!

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It is unheard of to see an average engagement time of over 10 minutes with a 70% completion rate. This type of result just simply could not be obtained by any other survey provider.

Morris Pentel, CXFO
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Wizu has become hugely important in the work that Scope does and this more engaging approach has resulted in us getting more honest feedback and has brought some incredibly useful insight.

Wayne Laws, Scope
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Simple survey questions are good, but when you add the interactive and conversational component of AI, it takes the surveys to a different level. It engages the customer in a survey experience that increases participation and can eliminate survey fatigue.

Shep Hyken, CX Legend

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Try Wizu For Free

Try it yourself for 14 days. No credit card required! Start understanding your customers and improve retention today!

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