Conversational Surveys That Generate Actionable Insight

Wizu’s engaging conversational feedback platform delivers higher completion rates and more actionable insight which helps you increase customer loyalty and make better decisions.

Conversational Surveys That Generate Actionable Insight

Traditional surveys are becoming stale but companies rely on feedback to improve customer experience. Wizu make surveys more engaging, leading to better completion rates and deeper insight. More actionable data increases customer loyalty and allows you to make better decisions.

Hi! I'm Wizu, the AI chatbot for conversational surveys

If you are looking to increase response rates, improve customer experience and gain more actionable insight then Wizu is the next evolution in surveys you have been waiting for.

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4 Ways Wizu Can Transform Customer Experience

Make Better Decisions

Wizu improves the volume and quality of your responses allowing you to make more informed decisions.

> Higher response rates mean your decisions are based on a more representative sample and not just extreme opinions

> Engage your customers in a two-way conversation to improve data quality - no more survey speeding.

> Gain a deeper understanding through text analytics to identify key trends.

Request Demo

Make Better Decisions

Wizu improves the volume and quality of your responses allowing you to make more informed decisions.

> Higher response rates mean your decisions are based on a more representative sample and not just extreme opinions

> Engage your customers in a two-way conversation to improve data quality - no more survey speeding.

> Gain a deeper understanding through text analytics to identify key trends.

Request Demo

Identify Actionable Improvements

Conversational surveys deliver 91% more actionable insight than traditional surveys helping you prioritise improvements.

> Use real-time AI to ask the right follow up questions and identify the root cause of the issue.

> Identify customer pain points and prioritise actions using intelligent analytics.

> Close-the-loop in real-time to address common issues.

Identify Actionable Improvements

Conversational surveys deliver 91% more actionable insight than traditional surveys helping you prioritise improvements.

> Use real-time AI to ask the right follow up questions and identify the root cause of the issue.

> Identify customer pain points and prioritise actions using intelligent analytics.

> Close-the-loop in real-time to address common issues.

Read our comparison case study to find out how conversational surveys can deliver 91% more actionable insight than traditional surveys.

Improve The Customer Experience

Wizu helps you create engaging, personalized surveys ensuring the feedback process enhances the overall experience.

> Personalize the experience by referencing customer data

> Customize the look and feel to keep the conversation on brand with a simple drag and drop editor

> Humanise the experience with automated messages based on the respondents answers to add empathy

Improve The Customer Experience

Wizu helps you create engaging, personalized surveys ensuring the feedback process enhances the overall experience.

> Personalize the experience by referencing customer data

> Customize the look and feel to keep the conversation on brand with a simple drag and drop editor

> Humanise the experience with automated messages based on the respondents answers to add empathy

Increase Loyalty and Advocacy

An engaged customer is more likely to re-purchase and Wizu helps you connect with your customer throughout the customer journey .

shaking hands and business team

Promote

Allow your promoters to share feedback, connect on social or leave a review on your preferred review site

Resolve

Collect complaints and intervene before they get shared on social

Automate

Use intelligent workflows to automate follow up actions in your organization to resolve issues

Increase Loyalty and Advocacy

An engaged customer is more likely to re-purchase and Wizu helps you connect with your customer throughout the customer journey .

Promote

Allow your promoters to share feedback, connect on social or leave a review on your preferred review site

Resolve

Collect complaints and intervene before they get shared on social

Automate

Use intelligent workflows to automate follow up actions in your organization to resolve issues

Companies We Are Working With

Client Testimonials

“Wizu has become hugely important in the work that Scope does and this more engaging approach has resulted in us getting more honest feedback and has brought some incredibly useful insight.“

Wayne Laws, Customer Insight Manager, Scope

“The easy star ratings and emojis allow our staff to resonate with other elements of their online world/ social media platforms etc making the experience less corporate. Wizu were very helpful and collaborative, open to feedback and always evolving..“

Nicki Brackenbury, Research Analyst, Aster

“It is unheard of to see an average engagement time of over 10 minutes with a 70% completion rate. This type of result just simply could not be obtained by any other survey provider.“

Morris Pentel, Founder, CXFO

“Simple survey questions are good, but when you add the interactive and conversational component of AI, it takes the surveys to a different level. It engages the customer in a survey experience that increases participation and can eliminate survey fatigue.“

Shep Hyken, Customer Experience Expert

Respondent Feedback

“I loved this! Great idea and really interactive”

“Great platform, just filling it in made me smile”

“I absolutely loved it, great format!”

“I loved it, straight forward and interactive”

“Its different and super fun I want to do more of that survey I wish it was longer!!!! I love it a lot!”

“Very easy to complete and different from most surveys, made the experience much more interesting”

“It was very different, quick and fun to complete”

“So different in a good way ! Loved the chat, feels so much nicer than typical repetitive surveys”

“Was able to answer in my own words, thank you”

“It was more interactive like i was having a conversation i would like more surveys to be like this”

“The survey was really fun and I felt as if my opinions really mattered.”

Ready to start getting to know your customers?

See why more companies are turning to Wizu to better understand and improve customer experience.