We built the first conversational customer experience platform to allow companies to create engaging feedback interactions. We want to rid the world of boring survey forms and bring brands and their customers closer together.
Built for Voice of the Customer programs using our 17 years of VoC experience and expertise. Perfect for Net Promoter Score, Customer Satisfaction, brand surveys, customer service surveys and more. Use Wizu for...
Higher completion rates
Deeper level of insight
Better respondent experience
Increased customer loyalty
Wizu Intelligent Question Probing uses real time AI to ask relevant follow up questions based on topic and sentiment.
You can easily customise your chatbot and conversations to match your brand look and tone.
Allow your happy customers to share feedback via social channels or review sites.
Collect customer complaints or close the feedback loop in real time to resolve issues.
Set follow up actions based on response criteria to automate workflows within your team.
Uncover feedback trends quickly through powerful text analytics reports and dashboards..
Understand Your Customer Journey
Capture feedback through multiple touch points to understand the experience across every customer journey and highlight painpoints.
Get More Why
Conversational surveys offer higher completion rates and deliver 91% more actionable insight than traditional surveys helping you prioritise improvements.
Increase Customer Loyalty
Amplify your positive feedback to help grow your business and improve retention by automating workflows for unhappy customers.
It is unheard of to see an average engagement time of over 10 minutes with a 70% completion rate. This type of result just simply could not be obtained by any other survey provider.
Wizu has become hugely important in the work that Scope does and this more engaging approach has resulted in us getting more honest feedback and has brought some incredibly useful insight.
Simple survey questions are good, but when you add the interactive and conversational component of AI, it takes the surveys to a different level. It engages the customer in a survey experience that increases participation and can eliminate survey fatigue.
I loved it, straight forward and interactive.
It's different and super fun. I want to do more that survey I wish it was longer!! I love it a lot
Very easy to complete and different from most surveys, made the experience much more interesting.
So different in a good way! Loved that chat, feels so much nicer than typical repetitive surveys.
Really engaging and I wrote a lot more than I would in a normal survey.
It was more interactive, like I was having a conversation, I would like more surveys to be like this.
The survey was really fun and I felt as if my opinions really mattered.