Conversational Customer Surveys
Create engaging AI powered surveys to help you measure and improve customer experience.
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Talk To Wizu
Try our demo conversation below to get an idea of how the Wizu conversational surveys work.
Trusted by over 1000 companies around the world
Engage With Your Customers
Create engaging conversational surveys that deliver results.
Higher Response Rates
Get 5 times the completion rate of traditional form based surveys.
Better Quality Data
Get 91% more actionable insight through Wizu's intelligent question probing.
On Brand Surveys
Our fully customisable conversations ensure you can deliver a survey experience consistent with your brand.
Personalise
Pass through customer data or take respondents down dynamic paths.
Humanise
Replicate a real staff member and add reactions to humanise your survey.
Prioritise What's Important
Go beyond feedback collection and start to prioritise change to improve the customer experience.
Identify pain points
Text analytics and customer journey mapping pin point specific areas of frustration.
prioritise changes
Our unique reporting highlights the areas having the most impact on your business.
Easy AI Set Up
Pre built templates and our simple drag and drop editor makes it easy for you to create awesome surveys.
No coding required. Out the box AI probing
Built in validation, probing, prompting and more
Extend through journey maps and routing
Pre-built models to expand probing around common themes
Outcomes and Actions
The Customer Journey doesn't end when the survey finishes. Get your promoters to promote and deal with unhappy customers through our range of automation tools.
Advocacy
Encourage happy customers to share their feedback via social channels.
Complaints
Give respondents a platform to complain before they hit social media.
Resolution
Deal with common issues or automate follow ups through workflows.
integrate
Connect to your CRM or utilise our APIs to automate the process.
Map Feedback To Touchpoints
Track feedback across your whole customer journey by automatically generating surveys based on your touchpoints.
Convert Maps
Turn your static customer journey maps to dynamic feedback maps.
Touchpoint Analysis
Get visibility across all touchpoints to help identify pain points.
Get A Deeper Understanding
Wizu goes beyond simple metrics to show you correlations, sentiment, themes and more.
Get More Why
Qualitative techniques to prompt, probe to gather more meaningful responses.
Automate Analysis
Text analytics analyses sentiment and themes and identify trends.
Verbatim Explorer
Delve deeper into customer comments to better understand customers.
What Wizu Pioneers Say
These CX experts are already on board with the Wizu conversational feedback revolution!
It is unheard of to see an average engagement time of over 10 minutes with a 70% completion rate. This type of result just simply could not be obtained by any other survey provider.
Wizu has become hugely important in the work that Scope does and this more engaging approach has resulted in us getting more honest feedback and has brought some incredibly useful insight.
Simple survey questions are good, but when you add the interactive and conversational component of AI, it takes the surveys to a different level. It engages the customer in a survey experience that increases participation and can eliminate survey fatigue.
Become a CX Pioneer
Try it yourself 30 days free. No credit card required! Start your journey to a better customer experience!
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