Conversational Surveys For Customer Success
The modern approach for collecting feedback to improve customer retention.
Increase Customer Retention
Identify customers at risk of churning and discover pain points along your journey. Wizu gives you the insight you need to act on feedback and improve customer loyalty.
Read MoreImprove Customer Engagement
Get closer to your customers with personalised conversations. Create deeper connections with a more interactive feedback experience that enhances the customer relationship.
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Get Deeper Insight
Intelligent question probing combined with a conversational UI achieves more detailed and actionable feedback from engaged respondents. Get 91% more actionable insight than traditional form surveys.
Read MoreMake Better Decisions
Make better decisions based on a more representative and reliable dataset. Wizu conversational surveys get 5 times the completion rate of traditional forms.
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Feedback at Every Touchpoint
Track feedback across your whole customer journey by automatically generating surveys based on your touchpoints.
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Convert Maps
Turn your static customer journey maps to dynamic feedback maps.
Touchpoint Analysis
Get visibility across all touchpoints to help identify pain points.
Save Time & Resources
Automate workflows to save time and utilise text and sentiment analytics to reduce manual analysis. Manage your feedback through tagging and close- the- loop automatically.
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Identify Trends
Use Text and sentiment analysis to identify trends. See how your actions affect satisfaction in specific areas and monitor improvements over time.
Read MoreMore Responses, Deeper Insight, Better Understanding
Get a better understanding of your customers meaning they are more likely to stay your customer.
completion rates
longer responses
more actionable insight
Better Survey Experience
Humanise the feedback experience with personalisation and built in reactions to offer empathy. Offer a more positive experience and use smart logic to ask only relevant questions.
Read MoreDiscover Your Customer's Stories
Collect individual customer stories to get closer to your customers.
Get Context
Understand the experience through customers own words.
Share Transcripts
Use real customer stories as compelling evidence.
Prioritise What's Important
Go beyond feedback collection and start to prioritise change to improve the customer experience and reduce customer churn.
Identify pain points
Text analytics and customer journey mapping pin point specific areas of frustration.
prioritise changes
Our unique reporting highlights the areas having the most impact on your business.
On Brand Surveys
Design your own bot and use your own brand voice. Use a virtual interviewer or your brand logo and create engaging, responsive survey conversations to be proud of.
Read MoreEncourage Advocacy
The Customer Journey doesn't end when the survey finishes. Get your promoters to promote and deal with unhappy customers through our range of automation tools.
Advocacy
Encourage happy customers to share their feedback via social channels.
Complaints
Give respondents a platform to complain before they hit social media.
Secure & Trusted
Know that your data is safe with a company that has been around for 20 years. Wizu will only store the data you want us to and private virtual clouds are available.
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Integrate With Your Business
Take action and use automation with our range of integration options. Trigger conversations from your CRM, sync response data to customer records, utilise APIs and more.
Example surveys for your Customer Journey
Choose a use-case from the customer journey below.
What Wizu Customers Say
These CX experts are already on board with the Wizu conversational feedback revolution!
It is unheard of to see an average engagement time of over 10 minutes with a 70% completion rate. This type of result just simply could not be obtained by any other survey provider.
Wizu has become hugely important in the work that Scope does and this more engaging approach has resulted in us getting more honest feedback and has brought some incredibly useful insight.
Simple survey questions are good, but when you add the interactive and conversational component of AI, it takes the surveys to a different level. It engages the customer in a survey experience that increases participation and can eliminate survey fatigue.
Try Wizu For Free
Try it yourself for 14 days. No credit card required! Start understanding your customers and improve retention today!
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