Meet Wizu, the AI chatbot for conversational surveys.
If you are looking to increase response rates, improve customer experience and gain more actionable insight then Wizu is the next evolution in surveys you have been waiting for.
Wizu uses power artificial intelligence to analyze responses in real time allowing you to route by sentiment and word groups to create truly personalized and engaging conversational surveys.
Survey Software to Elevate Your Customer Experience Management Program
Gain insights into why your customers act the way they do and how that impacts business performance, giving you power to drive business optimization and improve customer experience. Get in touch with us to book a demo and see how Wizu can elevate your customer experience through conversational surveys today.
No more form based surveys! Wizu offers personalized, engaging conversational surveys to improve the experience and increase completion rates.
Artificial Intelligence: Wizu is an AI powered chatbot that can understand sentiment and adapt conversations in realtime depending on customer responses.
Wizu offers a range of dashboards, visual reports and text analytics replacing the pain of data analysis with the power of actionable insight.
Integrate with Salesforce to combine customer feedback with business data
Combine Wizu with Salesforce to unlock even further insight and close the loop. Wizu Salesforce surveys allow you to:
Trigger conversational surveys based on customer activity
Send responses to Salesforce records
Embed customer data into surveys
Start workflows based on survey responses and more.
Wizu allows you to create a branded chatbot for conversational surveys that will allow you to engage and interact with your customers or employees in an innovative way. Wizu has a range of unique features from using real time AI to analyze text responses, embeding images and video, adding multiple conversation paths, a selection of engaging question types and a whole lot more.
Embed information about what the chat is about, such as a case number, order number or the respondent’s name. Personalization increases response rate and improve the quality of the responses.
Choose the right bot for your audience. Use Wizu or design a bot that reflects your brand’s persona with your own profile picture and style. Be Wizu or be you, the choice is yours.
Creating your feedback questions couldn’t be easier. Simply tell Wizu the topics you would like to cover and which aspects to measure. Wizu will put together a conversation and you can tweak the language used.
Companies we are working with
A panel of customer experience experts have selected Wizu for the award of ‘Voice of the Customer Innovation’ at the UK National Innovation Awards 2017. The awards were open to any ‘technology innovation that facilitates or improves understanding of customers’ wants, needs and priorities based on feedback and or interaction analytics.’
After being shortlisted from a list of 10 companies to the final 4, Wizu went on to secure the overall vote, recieving some fantastic feedback from the judging panel.
What Our Customers Say
It is unheard of to see an average engagement time of over 10 minutes with a 70% completion rate. This type of result just simply could not be obtained by any other survey provider.
Wizu has been a huge step up for us in terms of getting more responses and better insight from our customers. The integration with Salesforce has meant we can automate a huge amount of activity and we already starting to see big increases in our cx metrics.
Being able to create one survey that has such flexibility and personalization has been a massive benefit for us. Our customers and staff have really responded to this more engaging way of communicating. We keep discovering new ways to use Wizu and it has become an integral part of our company.
We initially used Wizu as a better way of processing website leads and new candidate sign ups but have expanded to utilise for client satisfaction and employee engagement. It is really easy to use and delivers fantastic results and the team are always extremely helpful.