What Is Zapier
Zapier is an online tool that connects your apps and services. It allows you to easily create integrations between your existing systems through a simple interface. With Wizu and Zapier, you can trigger surveys from specific events, share results, automate follow up activities and more.
Send Surveys After Customer Issues Are Resolved
If an unhappy customer raises a ticket via a helpdesk tool such as Zendesk and an issue is resolved, a follow up survey can be sent to find out about that experience. A post-resolution survey can help ensure your support team are delivering the best possible experience.
Connect Your Response Data To Your CRM
Pass your survey response data directly through to CRMs such as Salesforce. Enable workflows to create tickets for unhappy customers or collect leads to update marketing tool such as MailChimp.
Share Survey Results
Get Slack notifications when a survey response is collected or create a task in Trello if a customer raises an issue for a specific department. Push survey responses into Google Sheets or sync responses with Google Analytics to gather valuable insight.
Sign in to the Wizu account you want to connect to Zapier at https://portal.wizu.com/log-in.
Get API Key
Go to https://portal.wizu.com/client/api-keys and click to add a new API and copy the key.
Enter The Key
Then simply paste your key back into Zapier and click 'Continue'. You are now connected!