Net Promoter Score is the leading metric for measuring customer satisfaction and is designed to measure your customers willingness to recommend you to others. Wizu can help you improve response rates and gain deeper, more actionable insight from your NPS surveys by allowing you to create engaging, interactive and personalised survey conversations.
So.. what's NPS all about then?
The Net Promoter Score system is a metric used to measure customer experience. The fact that you have landed on this page would suggest you already know what it is but if you want to know more about how it works then take a look at our article on ‘What Is Net Promoter Score?‘.
A huge number of organisations around the world use the NPS system as the core metric by which to understand their customer satisfaction and how loyal their customers might be. The rating itself is clearly valuable but a number alone makes it difficult to know where you can improve and increase your rating. Imagine if you could truly understand why customers like or dislike you through engaging, AI powered conversational surveys? That is where Wizu comes in.
Wizu is a chatbot that replaces traditional surveys with something altogether more engaging. Forget your old school web forms and your *yawn* boring Survey Monkey surveys. Wizu NPS surveys can help you better understand your customers by going beyond the metrics. So, now I have your attention, let’s explain a little more about how it works.
How To Measure NPS With Wizu
AI powered NPS surveys are about combining the two most important elements of feedback; conversations and metrics. Conversations alone lack meaning without metrics and metrics are only meaningful through a deeper understanding. Companies all over the world, large and small, are utilising NPS but measuring your score alone is not enough. Net Promoter Score is about learning and improving and a number alone is not going to give you the understanding to be able to improve your customer experience.
The best way to get that understanding is to let customers tell you in their own words. Repetitive multiple-choice questions will never give you the detail that you can get from a conversation. Even Fred Reicheld, the creator of NPS, says you should be looking at actual customer verbatims as part of the Net Promoter Score program.
AI powered NPS surveys from Wizu allow you to collect your metrics but then delve deeper into the reasons behind the score through a conversation. Wizu can automatically route to different follow up questions depending on the responses provided to have a more natural conversation that uncovers a deeper understanding of the customer. Combine this with our text analytics to auto analyse open text statements to provide you with actionable insight and we have the ultimate NPS solution.
Try Our Demo NPS Survey
Get Actionable Insight To Improve Your NPS Rating
Wizu is not just about offering a better experience though, we want to give you the tools and information you need to improve customer experience. We provide a range of reports and dashboards to give you the actionable insight you need to drive your business forward.
Text Analytics: Wizu can analyse your response and bring you the most common topics mentioned. Filter by NPS type or positive and negative comments and display by the areas most impacting your customer sentiment. You don’t need to read through 1,000s of customer comments to pick out the key trends, Wizu does it all for you.
Dashboards: We provide a range of dashboards at conversation level so you can see the trends, scores and comments and even track multiple metrics against each other to find positive and negative correlations.
Insights: We also provide overall Insights across the organisation so you can see how your company is performing across all areas and break down the data even further..