Measure and Improve Your Customer Support Process
Wizu can help you identify weaknesses in your customer support process through engaging surveys built around customer touch points.
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Improve Customer Support To Increase Retention
Wizu understands the importance of Customer Support and that is why we have created specific survey templates built around Customer Support and a range of reports and workflows to help you measure and improve customer experience.
Reduce Churn
Identify at risk customers and common pain points to directly increase customer loyalty.
Increase Insight
AI probing delivers 91% more actionable insight, helping you better understand your customers.
Improve Experience
Deliver engaging, on-brand surveys with a personalised flow to help improve overall CX.
Want to know more about Customer Support? Take a look at our ultimate guide.
How It Works
We do things differently at Wizu. No more standard form based surveys, we believe in engaging conversations that provide a better experience for the respondent, more actionable insight for the company and ultimately a deeper connection between brand and customer.
Simple Survey Creation
Our easy to use portal allows you to select an existing customer support survey template or build your own conversation using our drag and drop editor. Customise everything from the bot, background image, reactions and more and create truly engaging surveys.
Interactive Survey Experience
Collect responses through our conversational UI by sending invitations via email/sms, embed the survey into your website, integrate with your CRM or simply share a URL. The real-time AI allows the chatbot to probe responses based on keyword themes and sentiment, offering a more personalised experience and gathering better quality insight.
Automated Actionable Insight
Get real-time insights though a range of dashboards and reports including text analytics, pain point grids, touchpoint map analysis and more. Wizu generates more actionable data and automates analysis using powerful artificial intelligence allowing you to focus on making improvements and improving retention.
Preview A Live Survey
Below is an interactive preview of a Wizu Customer Support conversation. Change the survey, chatbot and theme to see the live survey change.
Simple Integrations To Bring All Your Customer Data Together
Trigger surveys from your CRM, sync response data to customer records, utilise APIs and more with our seamless integrations.
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