Measure and Improve Your Customer Support Process
Wizu can help you identify weaknesses in your customer support process through engaging surveys built around customer touch points.
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Wizu and Customer Support
Wizu understands the importance of Customer Support and that is why we have created specific survey templates built around Customer Support and range of reports and workflows to help you measure and improve customer experience.
Journey Maps
Pre built Customer Support journey maps identify common touchpoints which you can customise to match your use case.
Generate Survey
Automatically generate a survey based on touchpoints to collect ratings and verbatim comments and add additional questions.
Visualise Data
Get a visual representation of the customer support experience across all your touchpoints and see ratings and text analytics.
Want to know more about Customer Support? Take a look at our ultimate guide.
Preview A Live Survey
Below is an interactive preview of a Wizu Customer Support conversation. Change the survey, chatbot and theme to see the live survey change.
Simple Distribution Through Multiple Channels
Survey your customers in a way that suits them with simple distribution options.
Custom emails are sent to addresses you provide.
web
Gather feedback via embed or web pop up.
sms
Initiate the conversation via a text message invite.
link
Share your survey link via social, email and more.
Get To Your Headline Data Easily With Simple Yet Powerful Dashboards
Forget spreadsheets, with Wizu all your feedback is available instantly in easy to use dashboards.
Filter Reports
Slice your feedback however you like using attributes you assign to the customer.
Combine Sources
Measure multiple touch points and track within a single dashboard view.
Get 91% More Actionable Insight With Real-Time AI
Wizu uses artificial intelligence during the conversation to enable a more dynamic conversation that produces more actionable data.
Wizu AI Probing asks the right questions to get a deeper level of understanding
Prompt the respondent for topics not mentioned
Validate responses to improve data quality
Use sentiment to ask different follow up questions
Want to find out more? Book your demo online today!
Save Time & Increase Actionability With Text Analytics
Real-time sentiment and topic analysis enables you to gain deeper insight across all your Net Promoter Score feedback.
Track theme sentiment over time
Identify the most important issues
Uncover correlations across different segments
Automate analysis to give you more time to take action
Identify and track themes and see how your improvements affect them
Close The Loop & Automate Actions
Close the loop within the conversation, automate post feedback workflows and view individual customers stories.
Close The Loop: Post Survey
Automate alerts to relevant people with Workflows, tag individual feedback for follow ups and integrate with your CRM to automate the process after the survey.
Close The Loop: During Survey
Resolve the issues within the conversation to turn your detractors into promoters and improve customer support.
See Feedback In Context
View transcripts to see the full conversation and share individual customer stories.
Simple Integrations To Bring All Your Customer Data Together
Trigger surveys from your CRM, sync response data to customer records, utilise APIs and more with our seamless integrations.
Easy To Set Up - No Coding or Tech Knowledge Needed
Wizu does all the clever stuff behind the scenes allowing you to create a simple survey in minutes with pre built NPS survey templates and a drag and drop editor.
Improve Your Customer Engagement
The Wizu survey experience takes what used to be a boring experience and makes it into an engaging, personalised one.
On Brand Surveys With Personality
Branding is more than just a logo. Create the messages and tone that matches your brand for a more consistent and engaging experience.
Increase Customer Advocacy
Encourage respondents to follow you on social media, share their feedback or leave a review.
Ready To Start Improving Your Customer Support?
Get in touch with us to talk through your requirements or just to see how Wizu works.
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