Identify at risk customers and common pain points to directly increase customer loyalty.
AI probing delivers 91% more actionable insight, helping you better understand your customers.
Deliver engaging, on-brand surveys with a personalised flow to help improve overall CX.
Identify At Risk Customers
Stop churn before it happens. Use relational surveys such as Net Promoter Score to identify at risk customers and the common pain points in your customer experience. Combine with smaller transactional surveys such as Customer Effort Score to drill down into specific touchpoints and gather more actionable insight.
Analyse Churn As It Happens
Talk to your churned customers to understand why they are leaving. Identifying how and when churn occurs helps you take action to stop it happening again. Use journey mapping to identify touchpoints causing friction and monitor text analytics to identify trends.
Show Customers You Care
Don't wait for customers to complain - use always-on surveys to provide a medium for customers to reach out and provide feedback when they need to. Use additional surveys in areas like on boarding to help improve processes and increase customer retention.
Blog: How To Build Long Lasting Customer Loyalty
Turn Text Responses Into Trends
Our text analytics platform will analyse all open text responses to look at key themes and the sentiment being expressed. This means you can not only see the common areas people are talking about the but topics that are having the biggest positive or negative impact. You can also see these trends over time to see how your actions have impacted experience.
Identify Specific Pain Points
Our tree map view provides a visual representation of themes being discussed along with the sentiment being expressed, allowing you to get an overall view of what your customers are talking about and quickly identify the areas that you need to look at first.
Combine Insight With Journey Maps
Identifying where in your customer journey you are causing friction or are most likely to see churn is one of the most important ways to increase customer retention. Wizu offers feedback maps that allow you generate surveys based on an overall customer journey and then see your survey results placed onto your map.
Improve Customer Experience
Your surveys are still part of your overall customer experience. Ensure you offer a positive experience be delivering engaging surveys that provide a more personal interaction.
Represent Your Brand
Use a human or brand bot to speak with your customers and utilise reactions and AI probing to provide a more personalised interaction. Not only will your respondent be more likely to provide detailed feedback but it can directly improve your customer loyalty.
Close The Loop
Offer resolutions as part of the conversation or build our automated workflows to help manage the post feedback experience. Wizu is more than just a survey provider, offering a range of features to help you reduce churn and provide a better customer experience.
Why Customer Churn Is Important
It costs more to acquire new customers than it does to retain existing customers and an increase in customer retention of just 5% can create a 25% increase in profit. Returning customers are likely to spend more on your company's products and services and as a result you can spend less on the costs of acquiring new customers.
Wizu can help identify pain points in your onboarding to increase sign up success rates and improve the experience.
Check in with your customers with relational surveys to measure satisfaction and identify at risk customers.
Identify areas of improvement in your customer support to reduce customer churn and increase loyalty.
Provide regular health score surveys to measure your ongoing relationship and overall satisfaction levels.
Provide a feedback resource at all times for customers to reach out with issues, suggestions or general feedback.
Find out why you won or lost a customer to understand reasons for churn and increase retention.
Preview A Live Survey
Below is an interactive preview of a Wizu Customer Support conversation. Change the survey, chatbot and theme to see the live survey change.
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