Measure & Improve Customer Effort Score Through Conversational Surveys

Increase response rates and generate more actionable insight with Wizu, the chatbot for Customer Effort Score.

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Higher Response Rates Improve Sample Quality

Get 5 times more responses than traditional surveys to understand a wider sample of your customers and not just your extreme promoters and detractors.

Average Traditional Survey Completion Rate

Average Conversational Survey Completion Rate

Want to know more about CES? Take a look at our useful guide.

Simple Distribution Through Multiple Channels

Survey your customers in a way that suits them with simple distribution options.


email

Custom emails are sent to addresses you provide.

web

Gather feedback via embed or web pop up.

sms

Initiate the conversation via a text message invite.

link

Share your survey link via social, email and more.

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Get To Your Headline Data Easily With Simple Yet Powerful Dashboards

All your Customer Effort Score feedback and data is available instantly in easy to use dashboards.

Filter Reports

Slice your feedback however you like using attributes you assign to the customer.

Combine Sources

Measure multiple touch points and track within a single dashboard view.

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Get 91% More Actionable Insight With Real-Time AI

Wizu uses artificial intelligence during the conversation to enable a more dynamic conversation that produces more actionable data.

Wizu Intelligent Question Probing asks the right questions to get a deeper level of understanding

Prompt the respondent for topics not mentioned

Validate responses to improve data quality

Use sentiment to ask different follow up questions

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Want to see a survey in action? Try our demo CES survey!

Save Time & Increase Actionability With Text Analytics

Real-time sentiment and topic analysis enables you to gain deeper insight across all your CES feedback.

Track theme sentiment over time

Identify the most important issues

Uncover correlations across different segments

Automate analysis to give you more time to take action

Identify and track themes and see how your improvements affect them

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Close The Loop & Automate Actions


Close the loop within the conversation, automate post feedback workflows and view individual customer stories.

Close The Loop: Post Survey

Automate alerts to relevant people with Workflows, tag individual feedback for follow ups and integrate with your CRM to automate the post survey experience.

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Close The Loop: During Survey

Resolve customer issues within the conversation to turn your dissatisfied customers into satisfied ones and improve customer support.

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See Feedback In Context

View transcripts to see the full conversation in context and share individual customer stories.

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Simple Integrations To Bring All Your Customer Data Together


Trigger surveys from your CRM, sync response data to customer records, utilise APIs and more with our seamless integrations.

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Easy To Set Up - No Coding or Tech Knowledge Needed


Wizu does all the clever stuff behind the scenes allowing you to create a simple survey in minutes with pre built customer satisfaction survey templates and a drag and drop editor.

Improve Your Customer Engagement


The Wizu survey experience takes what used to be a boring experience and makes it into an engaging, personalised one.

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On Brand Surveys With Personality


Branding is more than just a logo. Create the messages and tone that matches your brand for a more consistent and engaging experience.

Increase Customer Advocacy


Encourage respondents to follow you on social media, share their feedback or leave a review.

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Ready To Start Improving Your Customer Effort Score?

Get in touch with us to talk through your requirements or just to see how Wizu works.


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