Higher Response Rates Improve Sample Quality
Get 5 times more responses than traditional surveys to understand a wider sample of your customers and not just your extreme promoters and detractors.
Average Traditional Survey Completion Rate
Average Conversational Survey Completion Rate
Want to know more about CES? Take a look at our useful guide.
Simple Distribution Through Multiple Channels
Survey your customers in a way that suits them with simple distribution options.
Custom emails are sent to addresses you provide.
Gather feedback via embed or web pop up.
Initiate the conversation via a text message invite.
Share your survey link via social, email and more.
Get To Your Headline Data Easily With Simple Yet Powerful Dashboards
All your Customer Effort Score feedback and data is available instantly in easy to use dashboards.
Slice your feedback however you like using attributes you assign to the customer.
Measure multiple touch points and track within a single dashboard view.
Get 91% More Actionable Insight With Real-Time AI
Wizu uses artificial intelligence during the conversation to enable a more dynamic conversation that produces more actionable data.
Wizu Intelligent Question Probing asks the right questions to get a deeper level of understanding
Prompt the respondent for topics not mentioned
Validate responses to improve data quality
Use sentiment to ask different follow up questions
Want to see a survey in action? Try our demo CES survey!
Save Time & Increase Actionability With Text Analytics
Real-time sentiment and topic analysis enables you to gain deeper insight across all your CES feedback.
Track theme sentiment over time
Identify the most important issues
Uncover correlations across different segments
Automate analysis to give you more time to take action
Identify and track themes and see how your improvements affect them
Close The Loop: Post Survey
Automate alerts to relevant people with Workflows, tag individual feedback for follow ups and integrate with your CRM to automate the post survey experience.
Close The Loop: During Survey
Resolve customer issues within the conversation to turn your dissatisfied customers into satisfied ones and improve customer support.
See Feedback In Context
View transcripts to see the full conversation in context and share individual customer stories.
Easy To Set Up - No Coding or Tech Knowledge Needed
Wizu does all the clever stuff behind the scenes allowing you to create a simple survey in minutes with pre built customer satisfaction survey templates and a drag and drop editor.
Improve Your Customer Engagement
The Wizu survey experience takes what used to be a boring experience and makes it into an engaging, personalised one.
On Brand Surveys With Personality
Branding is more than just a logo. Create the messages and tone that matches your brand for a more consistent and engaging experience.
Increase Customer Advocacy
Encourage respondents to follow you on social media, share their feedback or leave a review.
Ready To Start Improving Your Customer Effort Score?
Get in touch with us to talk through your requirements or just to see how Wizu works.
Book a demo