Wizu can be used for a wide range of purposes from Voice of the Customer, Employee Engagement, Customer Satisfaction, Product Feedback and many more. If you want to gain valuable insight from an engaging survey platform then give Wizu a try. Find out more about some of the areas we can help you with below.
Customer Effort Score (CES)
Customer Effort Score (CES) is a vitally important metric used to measure customer service satisfaction with one single question. The main principle behind this is that organizations can create loyal customers by reducing customer effort.
Wizu can help you create a compelling competitive advantage by putting your customers first and improving your Customer Experience (CX). A good customer experience strategy can help you retain more customers so what exactly is it and why is it so important?
Customer satisfaction surveys give you the insight you need to be able to make better decisions within your organization. What do your customers like about you and what could be improved?
Net Promoter Score
Net Promoter Score (NPS) is a simple way of understanding how your customers feel about your organization by asking one simple question: would they recommend you to others?
Pulse surveys are often used by companies to gauge how employees are feeling at any given time. Wizu adds a more personalized and engaging way of collecting this feedback.