Net Promoter Score (NPS) is a simple way of understanding how your customers feel about your organization based around one simple question: would they recommend you to others?

Wizu goes beyond simple metrics though and allows you to delve deeper into the reasons why and provides you actionable insight to help improve your ratings.

Customer satisfaction surveys (csat) give you the insight you need to be able to make better decisions within your organization. What do your customers like about you and what could be improved?

Customer satisfaction surveys allow you to analyze customer feedback and make changes to improve your service or product and improve customer loyalty.

Wizu can help you create a compelling competitive advantage by putting your customers first and improving your Customer Experience (CX).

Surveys can damage the customer experience but Wizu can actually enhance by offering engaging, personalized surveys with realtime AI closing the loop and providing instant acknowledgement.

Customer Effort Score (CES) is a vitally important metric used to measure customer service satisfaction. The main principle behind this is that organizations can create loyal customers by reducing customer effort.

Wizu can help you identify pain points in the customer journey by talking to customers about how much effort was required at key stages in the experience and bringing you the data you need to make improvements.

Pulse surveys are often used by companies to gauge how employees are feeling at any given time. Wizu adds a more personalized and engaging way of collecting this feedback.

Employee Satisfaction surveys from Wizu allow you to engage with employees in a more interactive way giving you better insight into your staff and making it easier to keep employees engaged.

AI Powered Net Promoter Score (NPS) surveys take measuring customer experience to a whole new level. Create a natural and engaging conversational survey with realtime AI probing further and asking relevant follow up questions. AI Powered NPS Surveys allow you to go beyond the metrics and start to understand the reasons behind the scores.

Wizu also provides text analytics to turn open text responses into actionable insight though sentiment analysis and word grouping to do your data analysis for you.

FAQs are often used by companies to deal with common questions and concerns customers might have. Traditional FAQ pages often provide little engagement and require the customer searching for the information they need.

Conversational FAQs from Wizu allow you to engage with customers in a more interactive way providing them more direct access to the information they need while allowing them to ask questions in a more natural way.