Net Promoter Score (NPS)
NPS is a simple way of understanding how your customers feel about your organisation by how likely they are to recommend you.
Customer Satisfaction (CSAT)
CSAT can be used to see how satisfied your customers are and what areas you can improve to increase loyalty.
Customer Effort Score (CES)
CES helps you create loyal customers by reducing customer effort. Wizu can help you identify pain points so you can make improvements.
Customer Experience (CX)
Wizu can help you create a compelling competitive advantage by putting your customers first and improving your CX.
Employee Satisfaction surveys from Wizu allow you to engage with employees in a more interactive way, giving you better insight.
Other Use Cases
Wizu can be used in a range of other scenarios including:
- Lead Capture
- Market Research
- Customer Case Studies
- Website feedback and more…
See a Demo
Instead of reading about Wizu, why not book a demo to see Wizu in action and how it all works.
Then we can offer a 100% free trial so you can test Wizu on a project without any commitment.
If you decide to go ahead we can discuss use cases and identify common themes for your conversations.
Depending on your requirements we can also build out customer journey maps to visualise your customer experience.
We can launch transactional Customer Effort Score surveys at key touch points to identify pain points.
You can also schedule relational surveys such as NPS to monitor your overall customer loyalty throughout the year.
Ready to start getting to know your customers?
See why more companies are turning to Wizu to better understand and improve customer experience.
Request a demo