Solutions

What We Do

Wizu can be used for a wide range of use cases. Explore some common options below.

Net Promoter Score (NPS)

NPS is a simple way of understanding how your customers feel about your organisation by how likely they are to recommend you.

Customer Satisfaction (CSAT)

CSAT can be used to see how satisfied your customers are and what areas you can improve to increase loyalty.

Customer Effort Score (CES)

CES helps you create loyal customers by reducing customer effort. Wizu can help you identify pain points so you can make improvements.

Customer Experience (CX)

Wizu can help you create a compelling competitive advantage by putting your customers first and improving your CX.

Employee Satisfaction

Employee Satisfaction surveys from Wizu allow you to engage with employees in a more interactive way, giving you better insight.

Conversational FAQs

Conversational FAQs allow customers to ask questions in a more natural way and get more direct access to information.

Other Use Cases

Wizu can be used in a range of other scenarios including:

The Ultimate VoC Solution

Wizu is more than just a conversation survey platform. Our CX Kit-bag has everything you need to delivery truly exceptional service and we work with you ensure you achieve the goals that are important to you.

See a Demo

Instead of reading about Wizu, why not book a demo to see Wizu in action and how it all works.

Free Trial

Then we can offer a 100% free trial so you can test Wizu on a project without any commitment.

Identify Themes

If you decide to go ahead we can discuss use cases and identify common themes for your conversations.

Build Map

Depending on your requirements we can also build out customer journey maps to visualise your customer experience.

Transactional Surveys

We can launch transactional Customer Effort Score surveys at key touch points to identify pain points.

Relational Surveys

You can also schedule relational surveys such as NPS to monitor your overall customer loyalty throughout the year.

Ready to start getting to know your customers?

See why more companies are turning to Wizu to better understand and improve customer experience.

Request a demo