VoC Discovery Package
Like the idea of using Wizu but not sure how and where to implement it? Our VoC Discovery package is the perfect solution to get you started on your journey with a 12 month consultancy package.
What Is The Discovery Package?
The VoC Discovery Package is designed to help you integrate our suite of engaging solutions into your organisation as simply as possible. Our experts work with you to create a 12 month CX strategy that will help you unlock insight and create engagement at every touchpoint.
Dedicated account manager from Wizu
Help, training and on-going support
Ready made templates for common scenarios
Flexible packages to suit your requirements
To get things started, we will arrange a call with one of our Wizu CXperts to talk about your business, your objectives and form a starting point for the strategy.
Build a Map
From our initial conversations we will then identify common themes and build a customer journey map with key touchpoints.
Launch Relational Survey
At this stage we will launch an overall brand NPS survey to discover how your customers feel about you in general and identify areas of interest .
After looking at your customer journey map and results of your relational survey, we can identify and build specific transactional surveys.
On Going Interactions
Transactional surveys can continue to run with occasional relational surveys used to track overall customer satisfaction.
Voice of the Employee
Our Employee Engagement surveys can help you see a more complete picture by collecting feedback internally and comparing to customer feedback.
6 Month Review
6 months in we will arrange a call to discuss findings so far, adapt conversations and introduce any changes required.
Implement Other Use Cases
Once you are comfortable with the platform you can begin to introduce additional uses such as website pop ups, FAQs, quizzes and more.
12 Month Review
We will review the results, optimise the conversations and create a plan for the year ahead .