Through feedback we can all make a difference to the organizations we interact with and make the world a better place.
And done right, the feedback experience is positive for both the giver and receiver of the feedback, even if the feedback itself may be negative. Some examples are:
• a well handled complaint at a restaurant
• a compliment that is well received during an annual employee review
• or a nod from a parent to say ‘well done’.
These are all positive feedback experiences between humans that adjust and re-affirm the relationship between them.