Wizu Smart Comments: The Smarter Way To Collect Open Text Feedback

Wizu are proud to announce our new Wizu Smart Comments solution. An intelligent open text question box that can be used in Wizu or within your existing platform.

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How To Turn Survey Responses Into Actionable Insight

Finding out if your customers are happy is a pretty simple process. Getting to know the reasons why they are happy, or more importantly why they are unhappy is not quite so straight forward. By

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How To Use Text Analytics To Improve Customer Experience

A customer’s experience is very much a qualitative and emotion based experience. So why are companies so obsessed with turning this into a quantitative measure? Whether it is Net Promoter Score, Customer Satisfaction or Customer

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