Summer has come early with the latest Wizu product update including Zapier integration along with new functionality and user experience improvements, … Read More
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The Art of Conversational Surveys
Hopefully the fact you are reading this article means you already understand what conversational are and why they are so much better than traditional online survey forms. If not, then let me give you a quick rundown. A conversational survey … Read More
Survey Respondent Experience – Let’s Talk About the Elephant in the Room
Customer experience is the hot topic right now with more and more companies claiming they are putting the customer at the centre of their strategy. There are customer experience consultancies, customer experience managers and entire organisations dedicated to customer experience. … Read More
How To Use Text Analytics To Improve Customer Experience
A customer’s experience is very much a qualitative and emotion based experience. So why are companies so obsessed with turning this into a quantitative measure? Whether it is Net Promoter Score, Customer Satisfaction or Customer Effort Score, companies want to … Read More
Are Modern Surveys Reverting To Conversations?
The latest technique in the feedback industry is to use a conversational user interface to gather responses rather than a traditional form based survey. This conversational / chat interface has risen to be the de-facto standard now for text messaging … Read More
The Case for the Modern Survey Replacement
Current survey situation Online surveys continue to be a useful way of capturing customer feedback but there hasn’t been any real innovation in the past decade or so. The traditional online survey has remained a form-based series of questions with … Read More
The 5 Customer Experience Sessions You Have To See At Dreamforce 2017
Heading to Dreamforce on November 6th? Well if customer experience is your thing then we have taken a look through the 2,700+ sessions available over the course of the event to bring you the top 5 must see CX sessions. … Read More
How To Make Customers Actually Like Leaving You Feedback
Ugh, another feedback request, another survey invitation. This time I could win 400 paper clips for just 10 minutes of my time. I am constantly being asked to review things. Amazon even asks me to review other people’s reviews. To … Read More
Wizu Announced The Winner Of Voice Of The Customer Innovation Award
A panel of customer experience experts have selected Wizu for the award of ‘Voice of the Customer Innovation’ at the UK National Innovation Awards 2017. The awards were open to any ‘technology innovation that facilitates or improves understanding of customers’ wants, needs … Read More
A Visual History Of Chatbots
Chatbots continue to grow in popularity with 80% of businesses expecting to be using one by 2020. Though it may feel like the term ‘chatbot’ has only recently entered the public lexicon, they actually have a longer history than you might expect. There are … Read More