What Is Net Promoter Score (NPS)? We give you the run down of what it is, how to measure NPS and how to start improving your NPS rating. … Read More
voice of the customer
What Exactly Is Voice of the Customer?
The fact that you are reading this article means it is more than likely you have come across the phrase ‘Voice of the Customer’. But do you know exactly what this means and how exactly you can capture this voice? … Read More
The Art of Conversational Surveys
Hopefully the fact you are reading this article means you already understand what conversational are and why they are so much better than traditional online survey forms. If not, then let me give you a quick rundown. A conversational survey … Read More
How To Turn Survey Responses Into Actionable Insight
Finding out if your customers are happy is a pretty simple process. Getting to know the reasons why they are happy, or more importantly why they are unhappy is not quite so straight forward. By identifying the reasons your customers … Read More
Survey Respondent Experience – Let’s Talk About the Elephant in the Room
Customer experience is the hot topic right now with more and more companies claiming they are putting the customer at the centre of their strategy. There are customer experience consultancies, customer experience managers and entire organisations dedicated to customer experience. … Read More
How Artificial Intelligence Can Transform Your NPS Surveys
Introduction to NPS Net Promoter Score (NPS) is used to measure the loyalty of a company’s customer relationships. It is used by many companies to both measure customers experience and predict business growth. NPS provides the core measurement for CX … Read More
5 Reasons Why You Should Be Using Conversational Surveys
Conversational surveys such as Wizu massively improve the survey experience by offering a more engaging, interactive and personalised survey. In some ways conversational surveys are going back to the old-style face to face interviews by gaining deeper insight through conversations. … Read More
Why Do We Still Need Surveys In 2018?
In today’s world we have huge quantities of data generated by Social, devices and other digital activity, so do we still need to send out surveys to our customers when we can deduce whether they’re happy or not based on … Read More
How To Avoid Survey Bias
Survey bias is an often-neglected part of the survey creation process. If left unchecked, it can make your results irrelevant and insignificant. So, what exactly is survey bias, what are the main causes and how can you eliminate it? What … Read More
How To Make Customers Actually Like Leaving You Feedback
Ugh, another feedback request, another survey invitation. This time I could win 400 paper clips for just 10 minutes of my time. I am constantly being asked to review things. Amazon even asks me to review other people’s reviews. To … Read More