How Should Chatbots Speak To Humans?

What is a Chatbot? Chatbots are a service using structured conversations, or artificial intelligence, to interact with users via a chat interface. A bot could be used to answer questions on the weather, help you

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5 Principles of Getting Good Quality Customer Feedback

Getting customer feedback is vital across most industries but actually getting that feedback from your customers is not always easy. Customers who have had a negative experience tend to be more inclined to voice their

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Top 8 Customer Experience Expectations For 2017

2017 is set to be the year of customer experience. Customers’ expectations are continuously evolving and as markets become more competitive, CX becomes a key battleground. 86% of buyers will pay more for a better

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What Makes a Good CX Strategy?

In our previous post we went in detail around what cx metrics are available and which would be right for your business. This week we wanted to look more at what makes a good cx

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Choosing The Right CX Metrics For Your Business

First of all, let me just point out that there is a lot more to customer experience than simply measuring a score. CX metrics are an important tool to help you improve your business but

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9 Things To Remember When Collecting Feedback

When it comes to collecting feedback it is easy to fall into the trap of thinking only about what YOU want and not considering the users experience. Ultimately the more you respect the customer the

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