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Customer Testimonials vs Customer Success Story vs Case Studies

Chances are that you’re using these words interchangeably. That’s a common issue, but there’s actually a difference between customer testimonials vs customer success story vs case studies. And it’s more than you might think. We’ll

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artificial intelligence Case Studies CES chatbots Client Success Story completion rate conversational conversational surveys CSAT customer effort score customer experience customer feedback customer journey customer loyalty customer success Customer Success Story customer support cx cx strategy dreamforce drop out rate emotion employee engagement event feedback faqs financial services infographics Net Promoter Score News NPS quiz remote working response rates roi salesforce Stories surveys Testimonials text analytics tips video voc voice of the customer wizu zapier
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The Wizu blog brings you the latest in Voice of the Customer best practices, Wizu updates and articles on everything from chatbots, customer satisfaction, employee engagement and more.

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