Find out what are the most effective strategies when it comes to getting customers or prospects to share their success stories. … Read More
Net Promoter Score
Net Promoter Score Quiz
Think you know everything there is to know about Net Promoter Score? Well we want to put you to the test! … Read More
What Is Net Promoter Score?
What Is Net Promoter Score (NPS)? We give you the run down of what it is, how to measure NPS and how to start improving your NPS rating. … Read More
8 Ways To Use AI Powered NPS To Improve Your Business
Net Promoter Score is a core KPI at many organizations. It is simple to measure and its findings can be used to indicate other metrics such as customer retention and revenue. Collecting your NPS is all well and good but … Read More
How Artificial Intelligence Can Transform Your NPS Surveys
Introduction to NPS Net Promoter Score (NPS) is used to measure the loyalty of a company’s customer relationships. It is used by many companies to both measure customers experience and predict business growth. NPS provides the core measurement for CX … Read More
5 Biggest Net Promoter Score Mistakes and How To Avoid Them
Net Promoter Score (NPS) is a hugely popular rating system that companies use to rate customer experience. Although on the surface it appears extremely simple, there are still a large amount of companies that are not using it correctly. We … Read More
Net Promoter Score: What It Is and Why You Should Care
If you are interested in using customer feedback to drive business growth, then Net Promoter Score (NPS) can be one of the key tools in your customer experience arsenal. In this post, we will look at what exactly Net Promoter … Read More
How Well Do You Know Customer Experience? (Quiz)
Think you are a customer experience expert? Well why not take our short CX quiz below to see how much you do actually know! Share your results and see how you compare with others. If you are looking for ways … Read More
What Is Customer Experience? (Video)
What is Customer Experience? We have written a number of articles around customer experience strategies, metrics and approaches but lets take a step back and ask ourselves what actually is Customer Experience? Why is it actually important? To answer these … Read More
Connecting VoC with ROI: Making a business case for your Voice of the Customer Program
A question that is asked a lot in customer experience is ‘What’s the return on investment (ROI) for a Voice of the Customer (VoC) program? Anyone in the industry knows that collecting customer feedback and taking corrective actions will result … Read More