Net Promoter Score (NPS) is a hugely popular rating system that companies use to rate customer experience. Although on the surface it appears extremely simple, there are still a large…
If you are interested in using customer feedback to drive business growth, then Net Promoter Score (NPS) can be one of the key tools in your customer experience arsenal. In…
Think you are a customer experience expert? Well why not take our short CX quiz below to see how much you do actually know! Share your results and see how…
What is Customer Experience? We have written a number of articles around customer experience strategies, metrics and approaches but lets take a step back and ask ourselves what actually is…
A question that is asked a lot in customer experience is ‘What’s the return on investment (ROI) for a Voice of the Customer (VoC) program? Anyone in the industry knows…
When it comes to measuring customer satisfaction, there are three main stalwarts that most companies turn to. Net Promoter Score (NPS), Customer Effort Score (CES) and Customer Satisfaction Score (CSAT).…
In our previous post we went in detail around what cx metrics are available and which would be right for your business. This week we wanted to look more at…
First of all, let me just point out that there is a lot more to customer experience than simply measuring a score. CX metrics are an important tool to help…
