A Visual History Of Chatbots

Chatbots continue to grow in popularity with 80% of businesses expecting to be using one by 2020. Though it may feel like the term ‘chatbot’ has only recently entered the public lexicon, they actually have a longer history than

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Top 8 Customer Experience Expectations For 2017

2017 is set to be the year of customer experience. Customers’ expectations are continuously evolving and as markets become more competitive, CX becomes a key battleground. 86% of buyers will pay more for a better

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9 Things To Remember When Collecting Feedback

When it comes to collecting feedback it is easy to fall into the trap of thinking only about what YOU want and not considering the users experience. Ultimately the more you respect the customer the

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