Wizu Wizu
  • Solutions
    • Customer Experience
    • Employee Experience
    • Market Research
  • Case Studies
    • Conversational Surveys Vs Traditional Surveys
    • Aster Case Study
    • Dublin Bus Case Study
    • Scope Case Study
  • Pricing
  • Resources
    • Blog
    • CX Maturity Assessment
    • Demo Gallery
    • Use Cases
    • User Guide
  • Try For Free
  • Request Demo

Tag: customer feedback

Take a look at our resource of articles all relation to customer feedback. We look at the best way to approach and collect customer feedback with a focus on engagement and personalization.

How To Turn Survey Responses Into Actionable Insight
26 Oct
2018
by Martin Powton for Chatbots, Customer Experience, Customer Feedback, Customer Satisfaction, Text Analytics

How To Turn Survey Responses Into Actionable Insight

Finding out if your customers are happy is a pretty simple process. Getting to know the reasons why they are happy, or more importantly why they are unhappy is not…

read more

Conversational Surveys: An Introduction
02 Aug
2018
by Martin Powton for Chatbots, Customer Experience, Customer Feedback

Conversational Surveys: An Introduction

Customer feedback. Every company needs it. Every customer has an opinion. So how do you go about collecting it? Well usually the best way to collect a large number of…

read more

Survey Respondent Experience – Let’s Talk About the Elephant in the Room
26 Jul
2018
by Martin Powton for Customer Experience, Customer Feedback, Customer Satisfaction, Voice of the Customer

Survey Respondent Experience – Let’s Talk About the Elephant in the Room

Customer experience is the hot topic right now with more and more companies claiming they are putting the customer at the centre of their strategy. There are customer experience consultancies,…

read more

How To Use Text Analytics To Improve Customer Experience
10 Jul
2018
by Martin Powton for Chatbots, Customer Experience, Text Analytics, Wizu

How To Use Text Analytics To Improve Customer Experience

A customer’s experience is very much a qualitative and emotion based experience. So why are companies so obsessed with turning this into a quantitative measure? Whether it is Net Promoter…

read more

8 Ways To Use AI Powered NPS To Improve Your Business
25 Jun
2018
by Martin Powton for Chatbots, Customer Feedback, Net Promoter Score

8 Ways To Use AI Powered NPS To Improve Your Business

Net Promoter Score is a core KPI at many organizations. It is simple to measure and its findings can be used to indicate other metrics such as customer retention and…

read more

The Holy Trinity of Customer Experience – Connecting Leadership, Employee and Customer Feedback
09 Apr
2018
by Martin Powton for Customer Experience

The Holy Trinity of Customer Experience – Connecting Leadership, Employee and Customer Feedback

Chicken or the egg? There has been a growing trend over recent years of experts declaring that the ‘customer comes first’ days are over and that actually employee experience is…

read more

Why Do We Still Need Surveys In 2018?
28 Feb
2018
by Martin Powton for Customer Experience, Customer Feedback

Why Do We Still Need Surveys In 2018?

In today’s world we have huge quantities of data generated by Social, devices and other digital activity, so do we still need to send out surveys to our customers when…

read more

Everything You Need To Know About Customer Satisfaction
19 Jan
2018
by Martin Powton for Customer Experience, Customer Satisfaction, Voice of the Customer

Everything You Need To Know About Customer Satisfaction

What Is Customer Satisfaction? Before we get into the importance of customer satisfaction, let’s take a step back and look at a definition of customer satisfaction. Broadly speaking, customer satisfaction…

read more

The Case for the Modern Survey Replacement
28 Nov
2017
by Simon for Chatbots, Customer Feedback, Wizu

The Case for the Modern Survey Replacement

Current survey situation Online surveys continue to be a useful way of capturing customer feedback but there hasn’t been any real innovation in the past decade or so.  The traditional…

read more

How To Make The Perfect Chatbot
12 Sep
2017
by Martin Powton for Chatbots, Customer Feedback

How To Make The Perfect Chatbot

Let’s start this blog post with an instant caveat – there is no such thing as the perfect chatbot. There is also no universal best practice as you will want…

read more

Posts navigation

  • 1
  • 2
  • 3
Next Page

Blog categories

  • Chatbots (13)
  • Conversational Surveys (2)
  • Customer Experience (30)
  • Customer Feedback (23)
  • Customer Journey (4)
  • Customer Satisfaction (3)
  • Employee Engagement (1)
  • Net Promoter Score (2)
  • Text Analytics (2)
  • Uncategorised (1)
  • Voice of the Customer (13)
  • Wizu (20)

Popular posts

How Improved Response Rates Lead To Better Quality Data
Jan 26, 2019
How Improved Response Rates Lead To Better Quality Data
The Art of Conversational Surveys
Nov 08, 2018
The Art of Conversational Surveys

Popular tags

CES chatbots completion rate conversational conversational surveys CSAT customer experience customer feedback customer journey customer loyalty cx cx strategy dreamforce drop out rate emotion employee engagement event feedback faqs infographics Net Promoter Score NPS quiz response rates roi salesforce surveys tips video voc voice of the customer wizu

Month archive

  • January 2019(1)
  • November 2018(1)
  • October 2018(1)
  • September 2018(3)
  • August 2018(3)
  • July 2018(3)
  • June 2018(1)
  • May 2018(2)
  • April 2018(2)
  • February 2018(3)
  • January 2018(1)
  • December 2017(2)
  • November 2017(2)
  • October 2017(1)
  • September 2017(1)
  • August 2017(2)
  • July 2017(3)
  • June 2017(3)
  • May 2017(4)
  • April 2017(4)
  • March 2017(2)
  • February 2017(2)
  • January 2017(3)
  • December 2016(4)
  • November 2016(1)
  • October 2016(1)

Latest comments

December 14,2016
by What Makes A Good CX Strategy? | Top Ten Tips From Wizu on Choosing The Right CX Metrics For Your Business
  • What We Do
  • How It Works
  • Features
  • Pricing
  • Resources
  • Salesforce
  • About Wizu
  • Request Demo
  • Contact
  • Industries
  • Blog
  • Demo
© 2019 All rights reserved. Fusion Software Limited - +44 0800 4337075 - hello@wizu.com

Explore

What Is Wizu?

What We Do

How It Works

Features

Pricing

Industries

B2B

Ecommerce

Finance

Insurance

Retail

Travel

Connect

About Wizu

Contact Us

Demo Gallery

Events

Free Trial

Newsletter Signup

Request Demo

Solutions

Customer Experience

Employee Experience

Market Research

Customer Effort Score Surveys

Customer Satisfaction Surveys

Net Promoter Score Surveys

AI Powered NPS Surveys

Conversational FAQs

Salesforce Surveys

Resources

Blog

CX Maturity Test

Case Studies

Portal Sign In

User Guide

Resellers

©2018 All rights reserved. Fusion Software Limited – +44 0800 4337075

©2018 All rights reserved. Fusion Software Limited – +44 0800 4337075