Customer Experience In 2020
We take a look back over the last decade in CX and make some predictions for the decade ahead.
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Why Is Customer Success Important?
The success of your business is dependent on your customer success. But what exactly is customer success and how can you measure it?
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Using AI and Chatbots To Transform CX In Financial Services
We take a look at how utilising chatbots and artificial intelligence can transform the customer experience at financial services companies.
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Customer Experience: The Ultimate Battleground For Financial Services
Customer experience is the ultimate battleground for financial services. We take a look at what this means and how companies can start to compete.
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What Is Net Promoter Score?
What Is Net Promoter Score (NPS)? We give you the run down of what it is, how to measure NPS and how to start improving your NPS rating.
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5 Ways To Improve Your Customer Effort Score
If customers are having a hard time getting their questions answered they will switch to a different provider, so it is essential you work to reduce customer effort. In order to do this, it is
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How To Build Successful Customer Effort Score Surveys
Customer Effort Score (CES) surveys are a great way to identify where customers might be experiencing high levels of effort with your organisation which can impact on customer loyalty. These surveys should be sent directly
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What Is Customer Effort Score (CES)?
What is Customer Effort Score? Customer Effort Score is a metric that customer service teams often use to understand and evaluate how easy customers thought it was to get a resolution to their recent contact.
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What Exactly Is Voice of the Customer?
The fact that you are reading this article means it is more than likely you have come across the phrase ‘Voice of the Customer’. But do you know exactly what this means and how exactly
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How Improved Response Rates Lead To Better Quality Data
At Wizu we have been on a mission to improve survey response rates but is there actually any benefit in getting more survey responses? Are you just going to get a higher volume of the
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