The success of your business is dependent on your customer success. But what exactly is customer success and how can you measure it? … Read More
customer experience
Using AI and Chatbots To Transform CX In Financial Services
We take a look at how utilising chatbots and artificial intelligence can transform the customer experience at financial services companies. … Read More
Customer Experience: The Ultimate Battleground For Financial Services
Customer experience is the ultimate battleground for financial services. We take a look at what this means and how companies can start to compete. … Read More
What Is Net Promoter Score?
What Is Net Promoter Score (NPS)? We give you the run down of what it is, how to measure NPS and how to start improving your NPS rating. … Read More
5 Ways To Improve Your Customer Effort Score
If customers are having a hard time getting their questions answered they will switch to a different provider, so it is essential you work to reduce customer effort. In order to do this, it is vital you are collecting Customer … Read More
How To Build Successful Customer Effort Score Surveys
Customer Effort Score (CES) surveys are a great way to identify where customers might be experiencing high levels of effort with your organisation which can impact on customer loyalty. These surveys should be sent directly after specific touchpoints or interactions … Read More
What Is Customer Effort Score (CES)?
What is Customer Effort Score? Customer Effort Score is a metric that customer service teams often use to understand and evaluate how easy customers thought it was to get a resolution to their recent contact. This could be anything from … Read More
What Exactly Is Voice of the Customer?
The fact that you are reading this article means it is more than likely you have come across the phrase ‘Voice of the Customer’. But do you know exactly what this means and how exactly you can capture this voice? … Read More
How Improved Response Rates Lead To Better Quality Data
At Wizu we have been on a mission to improve survey response rates but is there actually any benefit in getting more survey responses? Are you just going to get a higher volume of the same insight? Or are there … Read More
The Art of Conversational Surveys
Hopefully the fact you are reading this article means you already understand what conversational are and why they are so much better than traditional online survey forms. If not, then let me give you a quick rundown. A conversational survey … Read More