Using AI and Chatbots To Transform CX In Financial Services

We take a look at how utilising chatbots and artificial intelligence can transform the customer experience at financial services companies.

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The Art of Conversational Surveys

Hopefully the fact you are reading this article means you already understand what conversational are and why they are so much better than traditional online survey forms. If not, then let me give you a

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How To Turn Survey Responses Into Actionable Insight

Finding out if your customers are happy is a pretty simple process. Getting to know the reasons why they are happy, or more importantly why they are unhappy is not quite so straight forward. By

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How To Use AI Powered Chatbots To Measure Employee Engagement

Measuring employee engagement is a tricky but hugely important part of any business. When conducting a company-wide employee engagement survey, it is vital that you use the right questions to accurately assess an employee’s emotions

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What’s New With Wizu – September 2018

Summer is coming to an end but rather than allowing the impending cold to get us down, we are in the mood to celebrate at Wizu. This month sees another epic batch of features being

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Conversational FAQs: The Benefits Of A New Approach

Your customers have a number of frequently asked questions regarding your business and want a convenient way to find this information out. They want a quick and concise answer and they don’t want to have

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Conversational Surveys: An Introduction

Customer feedback. Every company needs it. Every customer has an opinion. So how do you go about collecting it? Well usually the best way to collect a large number of opinions is via a survey.

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How To Use Text Analytics To Improve Customer Experience

A customer’s experience is very much a qualitative and emotion based experience. So why are companies so obsessed with turning this into a quantitative measure? Whether it is Net Promoter Score, Customer Satisfaction or Customer

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8 Ways To Use AI Powered NPS To Improve Your Business

Net Promoter Score is a core KPI at many organizations. It is simple to measure and its findings can be used to indicate other metrics such as customer retention and revenue. Collecting your NPS is

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How Artificial Intelligence Can Transform Your NPS Surveys

Introduction to NPS Net Promoter Score (NPS) is used to measure the loyalty of a company’s customer relationships. It is used by many companies to both measure customers experience and predict business growth. NPS provides

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