Conversational Surveys Vs Traditional Surveys At Wizu we are clearly big fans of the conversational survey. We truly believe they are the innovation that both companies and customers have been crying out for. But we would that wouldn’t we! So, … Read More
chatbots
Using AI and Chatbots To Transform CX In Financial Services
We take a look at how utilising chatbots and artificial intelligence can transform the customer experience at financial services companies. … Read More
The Art of Conversational Surveys
Hopefully the fact you are reading this article means you already understand what conversational are and why they are so much better than traditional online survey forms. If not, then let me give you a quick rundown. A conversational survey … Read More
How To Turn Survey Responses Into Actionable Insight
Finding out if your customers are happy is a pretty simple process. Getting to know the reasons why they are happy, or more importantly why they are unhappy is not quite so straight forward. By identifying the reasons your customers … Read More
Conversational Surveys: An Introduction
Customer feedback. Every company needs it. Every customer has an opinion. So how do you go about collecting it? Well usually the best way to collect a large number of opinions is via a survey. Unfortunately, surveys are incredibly boring … Read More
How To Use Text Analytics To Improve Customer Experience
A customer’s experience is very much a qualitative and emotion based experience. So why are companies so obsessed with turning this into a quantitative measure? Whether it is Net Promoter Score, Customer Satisfaction or Customer Effort Score, companies want to … Read More
8 Ways To Use AI Powered NPS To Improve Your Business
Net Promoter Score is a core KPI at many organizations. It is simple to measure and its findings can be used to indicate other metrics such as customer retention and revenue. Collecting your NPS is all well and good but … Read More
How Artificial Intelligence Can Transform Your NPS Surveys
Introduction to NPS Net Promoter Score (NPS) is used to measure the loyalty of a company’s customer relationships. It is used by many companies to both measure customers experience and predict business growth. NPS provides the core measurement for CX … Read More
5 Reasons Why You Should Be Using Conversational Surveys
Conversational surveys such as Wizu massively improve the survey experience by offering a more engaging, interactive and personalised survey. In some ways conversational surveys are going back to the old-style face to face interviews by gaining deeper insight through conversations. … Read More
Are Modern Surveys Reverting To Conversations?
The latest technique in the feedback industry is to use a conversational user interface to gather responses rather than a traditional form based survey. This conversational / chat interface has risen to be the de-facto standard now for text messaging … Read More