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Tag: chatbots

Take a look at our resource of articles all relating to Chatbots and in particular how they can be used to measure and improve customer experience.

The Art of Conversational Surveys
08 Nov
2018
by Martin Powton for Chatbots, Conversational Surveys, Customer Experience, Voice of the Customer, Wizu

The Art of Conversational Surveys

Hopefully the fact you are reading this article means you already understand what conversational are and why they are so much better than traditional online survey forms. If not, then…

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How To Turn Survey Responses Into Actionable Insight
26 Oct
2018
by Martin Powton for Chatbots, Customer Experience, Customer Feedback, Customer Satisfaction, Text Analytics

How To Turn Survey Responses Into Actionable Insight

Finding out if your customers are happy is a pretty simple process. Getting to know the reasons why they are happy, or more importantly why they are unhappy is not…

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How To Use AI Powered Chatbots To Measure Employee Engagement
17 Sep
2018
by Martin Powton for Chatbots, Employee Engagement, Wizu

How To Use AI Powered Chatbots To Measure Employee Engagement

Measuring employee engagement is a tricky but hugely important part of any business. When conducting a company-wide employee engagement survey, it is vital that you use the right questions to…

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What’s New With Wizu – September 2018
13 Sep
2018
by Martin Powton for Wizu

What’s New With Wizu – September 2018

Summer is coming to an end but rather than allowing the impending cold to get us down, we are in the mood to celebrate at Wizu. This month sees another…

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Conversational FAQs: The Benefits Of A New Approach
22 Aug
2018
by Martin Powton for Chatbots, Wizu

Conversational FAQs: The Benefits Of A New Approach

Your customers have a number of frequently asked questions regarding your business and want a convenient way to find this information out. They want a quick and concise answer and…

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Conversational Surveys: An Introduction
02 Aug
2018
by Martin Powton for Chatbots, Customer Experience, Customer Feedback

Conversational Surveys: An Introduction

Customer feedback. Every company needs it. Every customer has an opinion. So how do you go about collecting it? Well usually the best way to collect a large number of…

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How To Use Text Analytics To Improve Customer Experience
10 Jul
2018
by Martin Powton for Chatbots, Customer Experience, Text Analytics, Wizu

How To Use Text Analytics To Improve Customer Experience

A customer’s experience is very much a qualitative and emotion based experience. So why are companies so obsessed with turning this into a quantitative measure? Whether it is Net Promoter…

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8 Ways To Use AI Powered NPS To Improve Your Business
25 Jun
2018
by Martin Powton for Chatbots, Customer Feedback, Net Promoter Score

8 Ways To Use AI Powered NPS To Improve Your Business

Net Promoter Score is a core KPI at many organizations. It is simple to measure and its findings can be used to indicate other metrics such as customer retention and…

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How Artificial Intelligence Can Transform Your NPS Surveys
25 May
2018
by Martin Powton for Chatbots, Customer Experience, Net Promoter Score, Voice of the Customer

How Artificial Intelligence Can Transform Your NPS Surveys

Introduction to NPS Net Promoter Score (NPS) is used to measure the loyalty of a company’s customer relationships. It is used by many companies to both measure customers experience and…

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What’s New With Wizu – May 2018
08 May
2018
by Martin Powton for Wizu

What’s New With Wizu – May 2018

Wizu continues to expand and this month sees some awesome new features arriving that will help you turn responses into actionable insight.   Turning Responses Into Actions Collecting survey responses…

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December 14,2016
by What Makes A Good CX Strategy? | Top Ten Tips From Wizu on Choosing The Right CX Metrics For Your Business
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