In this session we look at the current state of surveys and customer journey maps before presenting a new approach to bring your maps to life through engaging, conversational surveys. Learn how combining AI, chatbots and touchpoints can identify pain points, helping you to improve customer experience. We bring you some real use cases, practical advice and thought-provoking ideas to help you better understand your customers.

Watch this session if you want to learn..

  • How to bring your customer journey maps to life
  • How to target customer pain points
  • How to get higher survey response rates and more actionable insight