How It Works
The CX Maturity Assessment, built using our innovative conversational survey tool, allows companies to find out how their current Customer Experience Strategy is performing and where they can make improvements.
This assessment was created from an existing framework that enables organizations to assess their performance along five dimensions and identify the maturity of their customer experience management program. You can find out more about this assessment HERE.
The assessment is free of charge in the hope of promoting the importance of a customer centric approach and to showcase the Wizu survey interface to as many people as possible. You will also be subscribed to the Wizu monthly newsletter though can subscribe from this at any point.
After taking the assessment, you will receive a personalized report showing your score, the level you have achieved and some starting points on areas you can focus on to start improving your customer experience. The report also features some exclusive tips and advice from CX leaders and some resources for you to start your journey to cx improvement.
Over time we hope to generate industry benchmarks that we can share and any data you provide is kept in confidence and will not be shared with any third parties.
Why Take It
Customer experience will overtake price and product as the key brand differentiator by the year 2020 but few companies fully understand how to go about improving CX. This assessment allows companies to measure their performance across 5 key dimensions.
1. Vision, values & brand
3. Visionary leadership
4. Employee Engagement
5. Tools and processes
This will allow you to see an overall view of your current CX strategy and highlight the areas that need improving. The assessment can be shared around your company to see how ratings compare between management and employees to identify gaps or can simply be used to generate a health check score that can be used as a basis to start a CX improvement strategy.
There is no cost for the assessment and for a few minutes of your time you can receive a valuable report with expert insight and advice from the likes of Shep Hyken, Adrian Swinscoe, James Dodkins and more.