What Is Customer Effort Score (CES)?

What is Customer Effort Score? Customer Effort Score is a metric that customer service teams often use to understand and evaluate how easy customers thought it was to get a resolution to their recent contact.

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What’s New With Wizu – May 2019

Subscriptions This month at Wizu we are very excited to announce the launch of our new subscription packages. Now rather than paying on a cost per complete basis, you have the option to pay a

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What Exactly Is Voice of the Customer?

The fact that you are reading this article means it is more than likely you have come across the phrase ‘Voice of the Customer’. But do you know exactly what this means and how exactly

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How Improved Response Rates Lead To Better Quality Data

At Wizu we have been on a mission to improve survey response rates but is there actually any benefit in getting more survey responses? Are you just going to get a higher volume of the

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The Art of Conversational Surveys

Hopefully the fact you are reading this article means you already understand what conversational are and why they are so much better than traditional online survey forms. If not, then let me give you a

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How To Turn Survey Responses Into Actionable Insight

Finding out if your customers are happy is a pretty simple process. Getting to know the reasons why they are happy, or more importantly why they are unhappy is not quite so straight forward. By

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Wizu selected as a finalist of the 2018 Engage Awards

Wizu are proud to announce our selection as a finalist in the Engage Awards 2018 in the following categories: ‘Best Use of Webchat/Artificial Intelligence (AI)/Robotics’ ‘Best Use of Innovation In Customer Engagement’ The Engage Awards

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How To Use AI Powered Chatbots To Measure Employee Engagement

Measuring employee engagement is a tricky but hugely important part of any business. When conducting a company-wide employee engagement survey, it is vital that you use the right questions to accurately assess an employee’s emotions

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What’s New With Wizu – September 2018

Summer is coming to an end but rather than allowing the impending cold to get us down, we are in the mood to celebrate at Wizu. This month sees another epic batch of features being

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Conversational FAQs: The Benefits Of A New Approach

Your customers have a number of frequently asked questions regarding your business and want a convenient way to find this information out. They want a quick and concise answer and they don’t want to have

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