How Improved Response Rates Lead To Better Quality Data

At Wizu we have been on a mission to improve survey response rates but is there actually any benefit in getting more survey responses? Are you just going to get a higher volume of the

Read More

The Art of Conversational Surveys

Hopefully the fact you are reading this article means you already understand what conversational are and why they are so much better than traditional online survey forms. If not, then let me give you a

Read More

How To Turn Survey Responses Into Actionable Insight

Finding out if your customers are happy is a pretty simple process. Getting to know the reasons why they are happy, or more importantly why they are unhappy is not quite so straight forward. By

Read More

Wizu selected as a finalist of the 2018 Engage Awards

Wizu are proud to announce our selection as a finalist in the Engage Awards 2018 in the following categories: ‘Best Use of Webchat/Artificial Intelligence (AI)/Robotics’ ‘Best Use of Innovation In Customer Engagement’ The Engage Awards

Read More

How To Use AI Powered Chatbots To Measure Employee Engagement

Measuring employee engagement is a tricky but hugely important part of any business. When conducting a company-wide employee engagement survey, it is vital that you use the right questions to accurately assess an employee’s emotions

Read More

What’s New With Wizu – September 2018

Summer is coming to an end but rather than allowing the impending cold to get us down, we are in the mood to celebrate at Wizu. This month sees another epic batch of features being

Read More

Conversational FAQs: The Benefits Of A New Approach

Your customers have a number of frequently asked questions regarding your business and want a convenient way to find this information out. They want a quick and concise answer and they don’t want to have

Read More

How To Map The Emotional Journey Of Your Customer Experience

Emotion plays an integral part in any customer journey with customers going through a range of positive and negative emotional reactions. To offer a good customer experience you need to ensure the positive emotions outweigh

Read More

Conversational Surveys: An Introduction

Customer feedback. Every company needs it. Every customer has an opinion. So how do you go about collecting it? Well usually the best way to collect a large number of opinions is via a survey.

Read More

Wizu World Cup Survey – The Results Are In

We asked you to tell us about your experience of watching the 2018 Fifa World Cup and the results are now in. The survey was spread far and wide with a fantastic response. Over 80%

Read More