What’s New With Wizu – December 2019

Our Winter release is out and with it comes some significant changes to the Wizu portal. Wizu has been given a bit of a make over and some new functionality has been added to improve

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How To Get Your Survey Data Text Analytics Ready

What is text analytics and how can you improve your survey response data to ensure you get the most from your analysis? We give you the run down on everything you need to know.

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Wizu Smart Comments: The Smarter Way To Collect Open Text Feedback

Wizu are proud to announce our new Wizu Smart Comments solution. An intelligent open text question box that can be used in Wizu or within your existing platform.

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Net Promoter Score Quiz

Think you know everything there is to know about Net Promoter Score? Well we want to put you to the test!

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Conversational Surveys Vs Traditional Surveys

Conversational Surveys Vs Traditional Surveys At Wizu we are clearly big fans of the conversational survey. We truly believe they are the innovation that both companies and customers have been crying out for. But we

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Why Is Customer Success Important?

The success of your business is dependent on your customer success. But what exactly is customer success and how can you measure it?

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Using AI and Chatbots To Transform CX In Financial Services

We take a look at how utilising chatbots and artificial intelligence can transform the customer experience at financial services companies.

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Customer Experience: The Ultimate Battleground For Financial Services

Customer experience is the ultimate battleground for financial services. We take a look at what this means and how companies can start to compete.

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What Is Net Promoter Score?

What Is Net Promoter Score (NPS)? We give you the run down of what it is, how to measure NPS and how to start improving your NPS rating.

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5 Ways To Improve Your Customer Effort Score

If customers are having a hard time getting their questions answered they will switch to a different provider, so it is essential you work to reduce customer effort. In order to do this, it is

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