UK National Innovation Awards 2020 Finalist

UK National Innovation Awards 2020 Finalist We are product to announce that Wizu has been selected as a finalist for the Innovations in Customer Feedback category at the UK National Innovation Awards 2020. Commenting on

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What Is Customer Support?

We look at what exactly Customer Support is, why it is important and how you can measure and improve it.

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Customer Journey Maps: Everything You Need To Know

To understand the importance of customer journey maps you must first look at the overall importance of customer experience. In 2020, customer experience will overtake price and product as the key brand differentiator. The brands

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Customer Experience In 2020

We take a look back over the last decade in CX and make some predictions for the decade ahead.

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What’s New With Wizu – December 2019

Our Winter release is out and with it comes some significant changes to the Wizu portal. Wizu has been given a bit of a make over and some new functionality has been added to improve

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How To Get Your Survey Data Text Analytics Ready

What is text analytics and how can you improve your survey response data to ensure you get the most from your analysis? We give you the run down on everything you need to know.

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Wizu Smart Comments: The Smarter Way To Collect Open Text Feedback

Wizu are proud to announce our new Wizu Smart Comments solution. An intelligent open text question box that can be used in Wizu or within your existing platform.

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Net Promoter Score Quiz

Think you know everything there is to know about Net Promoter Score? Well we want to put you to the test!

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Conversational Surveys Vs Traditional Surveys

Conversational Surveys Vs Traditional Surveys At Wizu we are clearly big fans of the conversational survey. We truly believe they are the innovation that both companies and customers have been crying out for. But we

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Why Is Customer Success Important?

The success of your business is dependent on your customer success. But what exactly is customer success and how can you measure it?

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