Conversational Surveys Vs Traditional Surveys
Conversational Surveys Vs Traditional Surveys At Wizu we are clearly big fans of the conversational survey. We truly believe they are the innovation that both companies and customers have been crying out for. But weRead More ⟶
Using AI and Chatbots To Transform CX In Financial Services
We take a look at how utilising chatbots and artificial intelligence can transform the customer experience at financial services companies.Read More ⟶
Customer Experience: The Ultimate Battleground For Financial Services
Customer experience is the ultimate battleground for financial services. We take a look at what this means and how companies can start to compete.Read More ⟶
5 Ways To Improve Your Customer Effort Score
If customers are having a hard time getting their questions answered they will switch to a different provider, so it is essential you work to reduce customer effort. In order to do this, it isRead More ⟶
How To Build Successful Customer Effort Score Surveys
Customer Effort Score (CES) surveys are a great way to identify where customers might be experiencing high levels of effort with your organisation which can impact on customer loyalty. These surveys should be sent directlyRead More ⟶
Customer Effort Score or Customer Satisfaction?
Introduction To Customer Effort Score Customer Effort Score is a popular metric used to measure customer service satisfaction using one single question. The principle behind this is that companies create loyal customers by reducing customerRead More ⟶
What Is Customer Effort Score (CES)?
What is Customer Effort Score? Customer Effort Score is a metric that customer service teams often use to understand and evaluate how easy customers thought it was to get a resolution to their recent contact.Read More ⟶