5 Ways To Improve Your Customer Effort Score
If customers are having a hard time getting their questions answered they will switch to a different provider, so it is essential you work to reduce customer effort. In order to do this, it isRead More ⟶
How To Build Successful Customer Effort Score Surveys
Customer Effort Score (CES) surveys are a great way to identify where customers might be experiencing high levels of effort with your organisation which can impact on customer loyalty. These surveys should be sent directlyRead More ⟶
Customer Effort Score or Customer Satisfaction?
Introduction To Customer Effort Score Customer Effort Score is a popular metric used to measure customer service satisfaction using one single question. The principle behind this is that companies create loyal customers by reducing customerRead More ⟶
What Is Customer Effort Score (CES)?
What is Customer Effort Score? Customer Effort Score is a metric that customer service teams often use to understand and evaluate how easy customers thought it was to get a resolution to their recent contact.Read More ⟶
What’s New With Wizu – May 2019
Subscriptions This month at Wizu we are very excited to announce the launch of our new subscription packages. Now rather than paying on a cost per complete basis, you have the option to pay aRead More ⟶
What Exactly Is Voice of the Customer?
The fact that you are reading this article means it is more than likely you have come across the phrase ‘Voice of the Customer’. But do you know exactly what this means and how exactlyRead More ⟶
How Improved Response Rates Lead To Better Quality Data
At Wizu we have been on a mission to improve survey response rates but is there actually any benefit in getting more survey responses? Are you just going to get a higher volume of theRead More ⟶
The Art of Conversational Surveys
Hopefully the fact you are reading this article means you already understand what conversational are and why they are so much better than traditional online survey forms. If not, then let me give you aRead More ⟶
How To Turn Survey Responses Into Actionable Insight
Finding out if your customers are happy is a pretty simple process. Getting to know the reasons why they are happy, or more importantly why they are unhappy is not quite so straight forward. ByRead More ⟶