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Latest Blog Posts

Jun 14, 2019
Customer Experience, Net Promoter Score, Voice of the Customer
What Is Net Promoter Score?
What Is Net Promoter Score (NPS)? We give you the run down of what it is, how to measure NPS and how to start improving your NPS rating.
Jun 06, 2019
Customer Effort Score, Customer Experience
5 Ways To Improve Your Customer Effort Score
If customers are having a hard time getting their questions answered they will switch to a different provider, so it is essential you work to reduce customer effort. In order to do this, it is
Jun 06, 2019
Customer Effort Score, Customer Experience
How To Build Successful Customer Effort Score Surveys
Customer Effort Score (CES) surveys are a great way to identify where customers might be experiencing high levels of effort with your organisation which can impact on customer loyalty. These surveys should be sent directly
Jun 06, 2019
Customer Effort Score, Customer Satisfaction
Customer Effort Score or Customer Satisfaction?
Introduction To Customer Effort Score Customer Effort Score is a popular metric used to measure customer service satisfaction using one single question. The principle behind this is that companies create loyal customers by reducing customer