Consumers Expectations Have Changed Dramatically in the Travel Industry

The travel sector has undergone major changes recently making it increasingly difficult to meet the demands of today’s customers. Consumers want real-time updates and context-aware interactions. They want their voice to be heard and expect every part of their experience to deliver high quality service.

Why It's Important

Liquid expectations are leading consumers to demand all digital experiences to be personalized to the standards of Amazon and Netflix. The travel industry now needs to look at trends in other industries such as retail and banking to look at the best ways to serve customers as the adoption of digital technologies continues to accelerate.

Wizu can help you gain a competitive advantage by helping you focus in on what makes your customers happy to help you improve customer satisfaction metrics.

How Wizu Can Help Travel Companies


We can help translate customer experience improvements into clear business value for your organization.


Using Wizu you can turn the Voice of the Customer into actionable insight helping you improve your business.


Find out what keeps your best customers coming back and identify the behavior of those you lose.

Why Choose Wizu?


Embed information about what the chat is about, such as a case number, product number or the respondent’s name.  Personalization increases response rate and improves the quality of the responses.


Wizu’s text-based ChatUI is built on natural language conversations so your customers will feel like they’re chatting not answering a set of questions.  Conversations adapt based on the customer journey.


Choose the right bot for your audience: use a gallery bot like Wizu or design a bot that reflects your brand’s persona with your own profile picture, style and set of responses.  Be Wizu or be you, the choice is yours.

try our demo travel survey


If you want to see Wizu in action and find out more about how it works, book a demo with one of our team below.