Wizu offers real-time, engaging solutions to optimize customer experience management within the retail sector. Drive positive word-of-mouth advertising by measuring and improving customer satisfaction.
Why It's Important
Consumer behavior is constantly changing so retail companies need to listen, analyze and act on feedback in order to adapt quickly enough to grow their market share. Traditional customer experience models are no longer relevant with customers not just benchmarking you against other retailers but against online experiences.
Wizu can help you gain a competitive advantage by helping you focus in on what makes your customers happy to help you improve customer experience and develop a more motivated workforce.
How Wizu Can Help Retail Companies
We can help translate customer experience improvements into clear business value for your organization.
We can help you understand which aspects of your products and services need more attention right now.
Find out what keeps your best customers coming back and identify the behavior of the ones you lose.
Why Choose Wizu?
Embed information about what the chat is about, such as a case number, product number or the respondent’s name. Personalization increases response rate and improves the quality of the responses.
Wizu’s text-based ChatUI is built on natural language conversations so your customers will feel like they’re chatting not answering a set of questions. Conversations adapt based on the customer journey.
Choose the right bot for your audience: use a gallery bot like Wizu or design a bot that reflects your brand’s persona with your own profile picture, style and set of responses. Be Wizu or be you, the choice is yours.