The increased regulation of the insurance market, coupled with diminished customer loyalty, has caused a major challenge for insurers. The insurance sector has been criticised for offering a bland and undistinguished customer experience. Now is the time to stand out from the crowd.
Why It's Important
Only a third of UK customers rated their general and life insurance customer experience highly, lower than in many other countries such as the US and Germany. The UK insurance market sees high churn rates with many companies having issues with customer loyalty.
Wizu’s customer experience management software can give insurance companies a competitive edge by helping them improve customer experience through listening to their customers, employees and the wider market.
How Wizu Can Help Insurance Companies
We can help translate customer experience improvements into clear business value for your organization.
Using Wizu you can turn the Voice of the Customer into actionable insight helping you improve your business.
Listening to your customers is proven to increase growth, boost referrals and reduce churn in a competitive sector.
Why Choose Wizu?
Embed information about what the chat is about, such as a case number, product number or the respondent’s name. Personalization increases response rate and improves the quality of the responses.
Wizu’s text-based ChatUI is built on natural language conversations so your customers will feel like they’re chatting not answering a set of questions. Conversations adapt based on the customer journey.
Choose the right bot for your audience: use a gallery bot like Wizu or design a bot that reflects your brand’s persona with your own profile picture, style and set of responses. Be Wizu or be you, the choice is yours.