Wizu Built For Financial Services
Feedback is vital in the financial services industry. Listening to the Voice of the Customer can lead to improved profits and can identify new opportunities that can improve your competitive edge.
Wizu can help you focus on improving customer satisfaction metrics and gain a deeper understanding of your customers.
Allow your happy customers to promote via social channels and handle complaints from unsatisfied customers.
Increase response rates and engage with your customers through personalised conversations throughout the customer journey.
Use the power of AI to identify common topics and analyse sentiment to prioritise improvements and increase loyalty.
Map out your customer journey then create conversations to measure customer effort at key moments to identify pain points.
Measure and improve your Net Promoter Score through relational surveys with built in text analytics and AI probing.
Deal with complaints through conversations, allowing you to offer real-time resolutions and capture more detailed information .
Website Pop Ups
Answer common queries, provide resources, capture leads and more with our website pop up conversations .
Measure employee satisfaction through engaging conversations to identify concerns and engage with your staff .
Use conversations for whistle-blowing, call centre performance, assessments, case studies and more with our flexible platform.
Voice of the Customer Scenarios
|Research Stage||Purchase Stage||Delivery Stage||Post Delivery Stage|
|Web pop ups||Lead forms||Onboarding||Post Support Survey|
|Assessments||Win/loss survey||Always On – Concierge, FAQ||Complaint Handling|
|Competitor Analysis||Customer Experience/ Satisfaction||Relational Survey|
|FAQs||Transactional Surveys||Case Study|
|Quizzes||Relational Surveys||Review Generation|
|Post meeting, event survey|
|Project pulse survey|
Why Choose Wizu?
Embed information such as a case number or the customers name and use personalisation to increase response rates and improve data quality.
Wizu's adaptive Chat UI is built on natural language conversations so your customers will feel like they're chatting, not answering a set of questions.
Choose the right bot your audience: use a template bot or create a bot that reflects your brand with full customisation options.
Take Our Demo Finance Survey
Related Blog Posts
Using AI and Chatbots To Transform CX In Financial Services
We take a look at how utilising chatbots and artificial intelligence can transform the customer experience at financial services companies.
Customer Experience: The Ultimate Battleground For Financial Services
Customer experience is the ultimate battleground for financial services. We take a look at what this means and how companies can start to compete.