Positive customer experience leads to more sales and more referrals. Negative customer experience reduces the potential for future sales and can also lead to negative word of mouth that will hinder customer acquisition.
Why It's Important
Over a third of customers have turned their back on an online retailer and switched to a competitor to make a purchase following a disappointing online experience. Consumer’s expectations are growing so it is vitally important you match these expectations throughout the customer journey.
Wizu can help you gain a competitive advantage by helping you understand how your customers feel about your company and helping you identify any pain points in your process that could potentially losing you customers.
How Wizu Can Help Ecommerce Companies
Listening to your customers is proven to increase growth, boost recommendations and reduce churn.
We can help you understand which aspects of your products and services need more attention right now.
Find out what keeps your best customers coming back and identify the behavior of those you lose.
Why Choose Wizu?
Embed information about what the chat is about, such as a case number, product number or the respondent’s name. Personalization increases response rate and improves the quality of the responses.
Wizu’s text-based ChatUI is built on natural language conversations so your customers will feel like they’re chatting not answering a set of questions. Conversations adapt based on the customer journey.
Choose the right bot for your audience: use a gallery bot like Wizu or design a bot that reflects your brand’s persona with your own profile picture, style and set of responses. Be Wizu or be you, the choice is yours.