Better Questions = Better Answers
Wizu Intelligent Question Probing (IQP) uses real-time artificial intelligence to probe responses to uncover a deeper level of insight.
Understand Sentiment
Detect the sentiment in order to offer empathy or ask relevant follow up questions.
Define Topics
Identify common themes that your bot can probe around or prompt customers to talk about.
Human Reactions
Create a more conversational tone with reactions based on different response criteria.
Go Deeper
Wizu IQP can automatically probe for more information for short or generic responses.
Natural Conversations
Let your customers talk about the topics important to them then follow up on areas they didn't mention.
Stop Words
End the conversation based on stop words or if obscene language is used.
Wizu Smart Comments
Our intelligent open text question can be used within Wizu or embedded into your existing survey platform. It uses real-time prompts to deliver more detailed responses.
Read MoreTurn Text Into Actions
Save your team time with our powerful text analytics. Wizu will analyse open text responses by sentiment and theme to pick out key trends and identify priority improvements for you to make.
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Close The Loop
Offer real time resolutions to common issues or automate workflows to deal with complaints to boost customer loyalty.
Create Workflows
Create multiple triggers so automate workflows based on responses. Send survey transcripts to the relevant team member to give them all the tools they need.
Real Time Resolution
Update your conversation to offer real time resolution for common issues and complaints or answer frequently asked questions .
Amplify Positive Feedback
Automate customer reviews and encourage social sharing through dynamic end of survey paths. Allow happy customers to promote you or connect via social channels.
share on social
Wizu generates content based on survey responses and encourages your customers to share via social channels.
increase reviews
Wizu can direct your happy customers to third party review sites like Google to increase exposure.
Make It Personal
Tailor your experiences with personalised content and rich media. Embed customer specific data or vary questions based on custom attributes to offer a truly personalised experience.
Custom Attributes
Pass through additional data to filter reports or to reference within the conversation.
Personalised Paths
Vary the conversation path based on customer data or previous responses.
Multi Channel Invitations
Your customers want to connect with you via multiple channels so let them provide feedback at the time and place that works best for them.
sms
Send SMS invitations with custom messages and reminders.
Create email templates with dynamic content to increase open rates.
website
Embed your survey or use a pop up to engage with customers.
api
Automate bulk invitations through simple integrations.
In-depth Analysis
Monitor your survey responses and filter your data to make quick decisions. See trends over time and visual summaries for each question.
View overall satisfaction trends
Advanced filters to drill down to the details
See correlation between different questions
Easily export data and charts to share with your team
Advanced Survey Logic
Engage customers along specific dialogue paths based on sophisticated conditioning. Route based on previous responses or even from understanding the sentiment and topic your respondent has mentioned.
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Feedback Management
Manage the post feedback experience through automated and manual tagging and adding comments to make it easier for your team to follow up.
Automated Workflows
Add Comments
Update Status
View Transcripts
Assign Ownership
Auto & Manual Tags
Multi Language Support
with Automated Translation
Set up your conversation in different languages and utilise our auto translate to easily convert your survey into the local language.
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Easy AI Set Up
Pre built templates and our simple drag and drop editor makes it easy for you to create awesome surveys.
No coding required. Out the box AI probing
Built in validation, probing, prompting and more
Extend through journey maps and routing
Pre-built models to expand probing around common themes
Measure Emotion
Learn how your customers feel and not just what they think.
Emotion Question
Our unique CX Emotion question allows your customers to select from a range of emotions to go beyond simple metrics.
Measure Sentiment
Sentiment analysis will give you an overview of how customers feel at key stage of your customer journey.
Emotional Context
Connect sentiment with topics to identify areas for improvements or to ask relevant follow up questions.
Stop Surveying and Start Talking
Your customers deserve a better survey experience and you deserve better quality insight. Wizu delivers that and a whole lot more.
Awesome Looking Surveys
Forget your Google forms and Survey Monkey questionnaires. Wizu offers engaging, responsive surveys in a conversational interface that feel more natural to your customers.
Full Customisation
Add your logo, create your own chatbot and use your brand tone to create an experience that matches your brand. Make it fun, make it formal, make it anything you want.
Ready Made Templates
Choose from a wide range of templates covering multiple use cases and industries with out the box intelligent probing and common topics preset.
Secure and Reliable
Our customers trust Wizu to take care of their customer feedback. It is vitally important for us that your data is secure and available 24/7.
MULTIPLE USER ROLES
Organise your team with varying levels of access such as read only or limit to specific survey conversations.
HIGH AVAILABILITY
Wizu aims for maximum availability for businesses and their customers to avoid any unwanted interruptions.
SSL ENCRYPTION
All Wizu connections are secured via HTTPS which ensures that all communications are protected from tampering or eavesdropping.
REDUNDANT BACKUPS
All information that Wizu stores is backed up securely office and sensitive information such as passwords and API keys are strongly encrypted.
Map Feedback To Touchpoints
Track feedback across your whole customer journey by automatically generating surveys based on your touchpoints.
Turn static journey maps to dynamic feedback maps
Get visibility across all touchpoints
Identify pain points
Categorise text analytics based on touchpoints
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