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Salesforce Customer Success Stories: what we can learn

In this post, we’ll explore how Salesforce are using Customer Success Stories and highlight some of the key story features.  Please note, these are my opinions only and I have no inside knowledge! Why Salesforce?  Salesforce has hugely influenced the … Read More

UK National Innovation Awards 2020 Finalist

UK National Innovation Awards 2020 Finalist We are product to announce that Wizu has been selected as a finalist for the Innovations in Customer Feedback category at the UK National Innovation Awards 2020. Commenting on the announcement of the 2020 … Read More

A Visual History Of Chatbots

Chatbots continue to grow in popularity with 80% of businesses expecting to be using one by 2020. Though it may feel like the term ‘chatbot’ has only recently entered the public lexicon, they actually have a longer history than you might expect. There are … Read More

How Should Chatbots Speak To Humans?

What is a Chatbot? Chatbots are a service using structured conversations, or artificial intelligence, to interact with users via a chat interface. A bot could be used to answer questions on the weather, help you shop online, give you personal … Read More