What Is Customer Support?

We look at what exactly Customer Support is, why it is important and how you can measure and improve it.

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Customer Experience In 2020

We take a look back over the last decade in CX and make some predictions for the decade ahead.

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Wizu Smart Comments: The Smarter Way To Collect Open Text Feedback

Wizu are proud to announce our new Wizu Smart Comments solution. An intelligent open text question box that can be used in Wizu or within your existing platform.

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Conversational Surveys Vs Traditional Surveys

Conversational Surveys Vs Traditional Surveys At Wizu we are clearly big fans of the conversational survey. We truly believe they are the innovation that both companies and customers have been crying out for. But we

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Why Is Customer Success Important?

The success of your business is dependent on your customer success. But what exactly is customer success and how can you measure it?

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Using AI and Chatbots To Transform CX In Financial Services

We take a look at how utilising chatbots and artificial intelligence can transform the customer experience at financial services companies.

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Customer Experience: The Ultimate Battleground For Financial Services

Customer experience is the ultimate battleground for financial services. We take a look at what this means and how companies can start to compete.

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What Is Net Promoter Score?

What Is Net Promoter Score (NPS)? We give you the run down of what it is, how to measure NPS and how to start improving your NPS rating.

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5 Ways To Improve Your Customer Effort Score

If customers are having a hard time getting their questions answered they will switch to a different provider, so it is essential you work to reduce customer effort. In order to do this, it is

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How To Build Successful Customer Effort Score Surveys

Customer Effort Score (CES) surveys are a great way to identify where customers might be experiencing high levels of effort with your organisation which can impact on customer loyalty. These surveys should be sent directly

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