Customer Experience

Conversational Surveys Vs Traditional Surveys

Conversational Surveys Vs Traditional Surveys At Wizu we are clearly big fans of the conversational survey. We truly believe they are the innovation that both companies and customers have been crying out for. But we would that wouldn’t we! So, … Read More

Why Is Customer Success Important?

The success of your business is dependent on your customer success. But what exactly is customer success and how can you measure it? … Read More

Using AI and Chatbots To Transform CX In Financial Services

We take a look at how utilising chatbots and artificial intelligence can transform the customer experience at financial services companies. … Read More

Customer Experience: The Ultimate Battleground For Financial Services

Customer experience is the ultimate battleground for financial services. We take a look at what this means and how companies can start to compete. … Read More

What Is Net Promoter Score?

What Is Net Promoter Score (NPS)? We give you the run down of what it is, how to measure NPS and how to start improving your NPS rating. … Read More

5 Ways To Improve Your Customer Effort Score

If customers are having a hard time getting their questions answered they will switch to a different provider, so it is essential you work to reduce customer effort. In order to do this, it is vital you are collecting Customer … Read More

How To Build Successful Customer Effort Score Surveys

Customer Effort Score (CES) surveys are a great way to identify where customers might be experiencing high levels of effort with your organisation which can impact on customer loyalty. These surveys should be sent directly after specific touchpoints or interactions … Read More

What Is Customer Effort Score (CES)?

What is Customer Effort Score? Customer Effort Score is a metric that customer service teams often use to understand and evaluate how easy customers thought it was to get a resolution to their recent contact. This could be anything from … Read More

What Exactly Is Voice of the Customer

What Exactly Is Voice of the Customer?

The fact that you are reading this article means it is more than likely you have come across the phrase ‘Voice of the Customer’. But do you know exactly what this means and how exactly you can capture this voice? … Read More

How Improved Response Rates Lead To Better Quality Data

At Wizu we have been on a mission to improve survey response rates but is there actually any benefit in getting more survey responses? Are you just going to get a higher volume of the same insight? Or are there … Read More