Why Is Customer Success Important?

The success of your business is dependent on your customer success. But what exactly is customer success and how can you measure it?

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Using AI and Chatbots To Transform CX In Financial Services

We take a look at how utilising chatbots and artificial intelligence can transform the customer experience at financial services companies.

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Customer Experience: The Ultimate Battleground For Financial Services

Customer experience is the ultimate battleground for financial services. We take a look at what this means and how companies can start to compete.

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What Is Net Promoter Score?

What Is Net Promoter Score (NPS)? We give you the run down of what it is, how to measure NPS and how to start improving your NPS rating.

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5 Ways To Improve Your Customer Effort Score

If customers are having a hard time getting their questions answered they will switch to a different provider, so it is essential you work to reduce customer effort. In order to do this, it is

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How To Build Successful Customer Effort Score Surveys

Customer Effort Score (CES) surveys are a great way to identify where customers might be experiencing high levels of effort with your organisation which can impact on customer loyalty. These surveys should be sent directly

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Customer Effort Score or Customer Satisfaction?

Introduction To Customer Effort Score Customer Effort Score is a popular metric used to measure customer service satisfaction using one single question. The principle behind this is that companies create loyal customers by reducing customer

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What Is Customer Effort Score (CES)?

What is Customer Effort Score? Customer Effort Score is a metric that customer service teams often use to understand and evaluate how easy customers thought it was to get a resolution to their recent contact.

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What’s New With Wizu – May 2019

Subscriptions This month at Wizu we are very excited to announce the launch of our new subscription packages. Now rather than paying on a cost per complete basis, you have the option to pay a

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What Exactly Is Voice of the Customer?

The fact that you are reading this article means it is more than likely you have come across the phrase ‘Voice of the Customer’. But do you know exactly what this means and how exactly

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