As Freddie Mercury once sang, “The show must go on!”

Well in this case the show is not going on but our session still is! The C & UX Expo event we were due to exhibit and talk at next week has unfortunately been cancelled. We decided that since we had spent the time to create this fantastic session around combining conversational surveys and journey maps to improve customer experience we might as well just take the presentation online.

In this session we look at the current state of surveys and customer journey maps before presenting a new approach to bring your maps to life through engaging, conversational surveys. Learn how combining AI, Chatbots and Touchpoints can identify pain points, helping you to improve customer experience. We bring you some real use cases, practical advice and thought-provoking ideas to help you better understand your customers.

So if you want to find out more about how to bring your customer journey maps to life, identify customer pain points and get higher survey response rates with more actionable insight then come check out our session on Thursday 19th March – 1.15pm to 1.45pm.