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Month: July 2017

Evolving Customer Surveys into Customer Stories
24 Jul
2017
by Martin Powton for Customer Experience, Customer Feedback, Customer Journey, Voice of the Customer

Evolving Customer Surveys into Customer Stories

I popped into my local supermarket today to pick up some essentials (nappies and alcohol if you are interested – only one of those is for me). As I queued…

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How To Deal With A Drop Out Rate Dilemma.
13 Jul
2017
by Martin Powton for Customer Experience, Customer Feedback, Voice of the Customer

How To Deal With A Drop Out Rate Dilemma.

Before we get into today’s post it is probably useful to start with a brief explanation of the difference between response rate and completion rate. The response rate is the…

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Customer Service Vs Customer Experience Vs Customer Engagement
05 Jul
2017
by Martin Powton for Customer Experience, Customer Feedback, Customer Journey, Voice of the Customer

Customer Service Vs Customer Experience Vs Customer Engagement

Despite what some companies may still think, customer service and customer experience are actually two very different things! Although clearly they often cross over, businesses should have a different strategy…

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Blog categories

  • Chatbots (13)
  • Conversational Surveys (2)
  • Customer Experience (30)
  • Customer Feedback (23)
  • Customer Journey (4)
  • Customer Satisfaction (3)
  • Employee Engagement (1)
  • Net Promoter Score (2)
  • Text Analytics (2)
  • Uncategorised (1)
  • Voice of the Customer (13)
  • Wizu (20)

Popular posts

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Popular tags

CES chatbots completion rate conversational conversational surveys CSAT customer experience customer feedback customer journey customer loyalty cx cx strategy dreamforce drop out rate emotion employee engagement event feedback faqs infographics Net Promoter Score NPS quiz response rates roi salesforce surveys tips video voc voice of the customer wizu

Month archive

  • January 2019(1)
  • November 2018(1)
  • October 2018(1)
  • September 2018(3)
  • August 2018(3)
  • July 2018(3)
  • June 2018(1)
  • May 2018(2)
  • April 2018(2)
  • February 2018(3)
  • January 2018(1)
  • December 2017(2)
  • November 2017(2)
  • October 2017(1)
  • September 2017(1)
  • August 2017(2)
  • July 2017(3)
  • June 2017(3)
  • May 2017(4)
  • April 2017(4)
  • March 2017(2)
  • February 2017(2)
  • January 2017(3)
  • December 2016(4)
  • November 2016(1)
  • October 2016(1)

Latest comments

December 14,2016
by What Makes A Good CX Strategy? | Top Ten Tips From Wizu on Choosing The Right CX Metrics For Your Business
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