How to Increase Survey Response Rates

‘The Customer Is Always Right’. That’s how the saying goes. So, are you actually listening to your customers? Or let’s go one step further and ask are you even giving your customers a chance to

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Wizu Announced The Winner Of Voice Of The Customer Innovation Award

A panel of customer experience experts have selected Wizu for the award of ‘Voice of the Customer Innovation’ at the UK National Innovation Awards 2017. The awards were open to any ‘technology innovation that facilitates or improves

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Top 6 Tips For Gathering Event Attendee Feedback

If you have ever run your own event, you will be more than aware of the endless tasks required planning the event. Sometimes you can be so obsessed with the planning and organization that you

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A Guide To The Customer Journey

Once upon a time the path to purchase was a relatively linear progression from identifying the need, a little consideration and then purchase. Those days, I am afraid, are over. The modern customer journey is

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