A Visual History Of Chatbots

Chatbots continue to grow in popularity with 80% of businesses expecting to be using one by 2020. Though it may feel like the term ‘chatbot’ has only recently entered the public lexicon, they actually have a longer history than

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UK National Innovation Awards 2017 Finalist

We are proud to announce that Wizu has progressed to the final of the Voice Of The Customer Innovation category of the UK National Innovation Awards 2017. Jon Snow, Chairman of Directors’ Club United Kingdom,

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How To Create a Successful Customer Experience Measurement Program

If you are running a customer experience (CX) strategy, then how you measure CX is integral to your success. You need to define the right metrics and then use them to make improvements. Without a

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How Well Do You Know Customer Experience? (Quiz)

Think you are a customer experience expert? Well why not take our short CX quiz below to see how much you do actually know! Share your results and see how you compare with others. If

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