How Should Chatbots Speak To Humans?

What is a Chatbot? Chatbots are a service using structured conversations, or artificial intelligence, to interact with users via a chat interface. A bot could be used to answer questions on the weather, help you

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5 Principles of Getting Good Quality Customer Feedback

Getting customer feedback is vital across most industries but actually getting that feedback from your customers is not always easy. Customers who have had a negative experience tend to be more inclined to voice their

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How To Measure Emotion In Customer Experience

Customer experience experts have created measurement systems to track customer satisfaction, customer effort score and net promoter score. But there is one area that has been more difficult to translate into a simple metric. Customer

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