Top 8 Customer Experience Expectations For 2017

2017 is set to be the year of customer experience. Customers’ expectations are continuously evolving and as markets become more competitive, CX becomes a key battleground. 86% of buyers will pay more for a better

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Alternative Approaches to Understanding Customer Experience

Those with some knowledge of Customer Experience will already be aware of the likes of NPS, CES and CSAT. But beyond these core metrics what other methods can be used to get a deeper understanding

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What Makes a Good CX Strategy?

In our previous post we went in detail around what cx metrics are available and which would be right for your business. This week we wanted to look more at what makes a good cx

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Choosing The Right CX Metrics For Your Business

First of all, let me just point out that there is a lot more to customer experience than simply measuring a score. CX metrics are an important tool to help you improve your business but

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